Patient Financial Advocate

Champion Patient Access: Patient Financial Advocate Are you a compassionate communicator with a knack for navigating the complexities of healthcare finance? We are seeking a dedicated Patient Financial Advocate to join our team in Dartmouth, MA. In this vital role, you will be the bridge between clinical care and financial peace of mind, ensuring patients have the resources and guidance they need to focus on what matters most: their health.

What’s In It For You? Join a premier healthcare network where your work directly alleviates the stress of medical costs for families in your community. You will enjoy a highly collaborative environment that values professional growth and work-life balance. This position offers the opportunity to become a specialized expert in healthcare revenue cycles, providing you with a stable, rewarding career path and the profound satisfaction of knowing you’ve made healthcare accessible for those who need it most. What You’ll Need to Succeed

• Experience: Minimum of 2+ years in healthcare finance, patient registration, or medical billing/insurance verification.

• Knowledge: Solid understanding of medical terminology, CPT/ICD-10 coding, and diverse insurance types (HMO, PPO, Medicare, Medicaid).

• Communication: Exceptional interpersonal skills with the ability to discuss sensitive financial matters with dignity and tact.

• Technical Proficiency: Comfort navigating Electronic Health Records (EHR) and financial software systems.

• Education: High School Diploma required; Associate’s or Bachelor’s degree preferred.

• Language: bilingual skills (English/Portuguese or English/Spanish) are a significant plus in our Dartmouth community.

Quick Specs

• Location: Dartmouth, MA (On-site)

• Schedule: Full-Time, Monday – Friday 8:30am-5pm

• Category: Revenue Cycle / Patient Access

Ready to make a difference in patient lives? APPLY NOW!

salary: $21 - $22 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

The Role

As a Patient Financial Advocate, you serve as a personal guide for patients navigating insurance coverage, high deductibles, and financial assistance programs. You will work on-site to provide face-to-face support, ensuring every patient understands their financial obligations and the options available to them.

Key Responsibilities:

• Financial Counseling: Meet with patients and families to explain insurance benefits, out-of-pocket estimates, and payment responsibilities.

• Assistance Navigation: Identify and help patients apply for federal, state, and local assistance programs (e.g., Medicaid) or internal charity care.

• Insurance Verification: Confirm coverage, obtain necessary authorizations, and resolve potential billing hurdles before they impact the patient.

• Proactive Solutions: Establish manageable payment plans and collect point-of-service payments with professionalism and empathy.

• Collaborative Support: Work closely with Case Management, Social Work, and Billing departments to ensure a seamless patient experience.

Skills

• Patient Financial Services
• Patient Support
• patient advocate

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.