Crisis Intervention Specialist

Job Description

Job Description

About Us

We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.

The Crisis Intervention Specialist works with the Director of the Women's Center and Women's Center Intake Clinician to evaluate callers for appropriateness for services and schedules appointments for counseling intake.

Shift: 8:00am-4:00pm

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• The Crisis Intervention Specialist answers Women's Center Help-Line calls during business hours.
• Conduct Women's Center Intake Screenings and provide crisis-intervention support as needed.
• Assess client needs regarding Women's Center services and refer accordingly, as well as provide information on available community services, including legal and judicial supports.
• Use empowerment model and trauma-informed practices, working with clients to explain their rights and options.
• The Crisis Intervention Specialist helps victims to identify support systems and other community assistance programs, for needed support such as housing, shelter, legal services, health care, child-care, and general assistance.
• Assist clients in developing personalized safety plans by assessing their risks, needs and resources.
• Provide phone support and triage for walk-in clients requesting Women's Center services as needed.
• The Crisis Intervention Specialists works collaboratively with advocates in the courts and police stations to provide support and direction for clients.

Education & Experience

• Bachelor's degree (may be waived for relevant, comparable level of work or life experience).
• Prior experience in working with domestic violence, complex trauma, and/or crime victims.
• Strong organizational and communication skills.
• Ability to remain calm, focused, and compassionate when working with clients.
• Demonstrated ability to work cooperatively with other professionals and maintain appropriate boundaries.
• Sensitivity to diversity issues and a commitment to cultural competency.
• Bilingual (English/Spanish or English/Portuguese) preferred.

HOURLY SALARY RANGE: $19 - $21