Program Manager

Summary This Program Manager position is located in the Bureau of Consular Affairs, Passport Services, Boston Passport Agency (CA/PPT/BN); responsible for the overall planning, directtion, management, and evaluation of passport programs and operations. Click here to learn more about the Bureau of Consular Affairs. Responsibilities Serves as Director and fourth-level supervisor over the adjudication staff assigned to the agency/center; exercises the full range of supervisory responsibilities. Conducts public relations with the media, travel industry, and citizen groups on issues regarding travel identification policies, international travel standards, and airline and border processing requirements concerning national security. Analyzes and interprets directives and oversees the administration of laws/ regulations governing nationality as related to passport eligibility. Supports the development and implementation of passport regulations, legislative initiatives, and policies, ensuring compliance with policies and procedures. Develops, justifies and defends annual budget requests for the assigned passport agency/center and reprograms funds as necessary. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing authoritative guidance and oversight for passport services operations, programs and policies. Experience directing and reviewing results of studies of internal functions used to evaluate productivity, quality, workload, and compliance with applicable laws and regulations. Experience serving as a representive for the Department on various interagency boards and/or committees. There is no substitute of education for specialized experience for the GS-15 position. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at [email protected]. OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. RA requests cover additional time on timed sections only. Applicants MUST submit their application before the vacancy closes, even if pending an adjudication decision. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at [email protected]. If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.