Epic Security Analyst
Kforce has a client that is seeking an Epic Security Analyst in Boston, MA. Responsibilities:
- Provision and manage Epic user accounts, including onboarding, role transitions, and offboarding
- Execute high-volume access operations through ServiceNow, handling hundreds of Epic access tickets weekly
- Prioritize and route requests based on impact, urgency, patient-care considerations, risk, and SLAs; Escalate complex issues as needed
- Troubleshoot end-to-end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization
- Document all decisions and outcomes clearly for audit and compliance purposes
- Perform Epic import/export tasks for user access and security configurations
- Collaborate on SailPoint/Epic integration or Epic blueprint projects (preferred)
- Utilize Microsoft Excel for reporting, analysis, and data management related to access operations
- Epic Security Certification with 3-5 years of experience in user account provisioning
- Strong knowledge of Epic import/export processes for access and security configurations
- Proficiency in troubleshooting access issues across multiple layers (request intent, role mapping, provisioning outcomes, in-app authorization)
- Strong documentation skills for audit and compliance purposes
- Excellent problem-solving and triage skills for complex access scenarios
- Effective communication and collaboration across teams and vendors
- Ability to manage high-volume ticket queues in ServiceNow, prioritizing based on impact, urgency, and SLAs
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