Vessel Operations and Customer Success Lead
Job Summary
We're looking for a hands-on, safety-focused Vessel Operator to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.
You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water. Key Responsibilities
- Safely operate company vessels during testing, demonstrations, customer trials, and training.
- Conduct pre-departure inspections and ensure vessels are ready for operation.
- Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
- Execute test plans and operational procedures while collecting accurate test data.
- Assist engineers with integration, commissioning, and validation of new hardware and software.
- Identify, troubleshoot, and document vessel or system issues encountered during operations.
- Support launch, recovery, transport, and storage of vessels and equipment.
- Coordinate with regulatory agencies, marinas, ports, and support vessels when required.
- Ensure compliance with all USCG regulations and company safety procedures.
- Assist with customer demonstrations, training events, and field deployments.
- Travel domestically and internationally to support vessel operations and customer projects.
Required
- USCG Merchant Mariner Credential
- 3+ years operating commercial or government vessels
- Strong knowledge of navigation, seamanship, COLREGS, and marine safety
- Experience operating vessels in varying weather and sea conditions
- Mechanical aptitude and ability to troubleshoot marine systems
- Comfortable using marine electronics including GPS, radar, AIS, and chart plotters
- Excellent communication and documentation skills
- Valid passport and willingness to travel up to 40%
Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities. Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Recommended Jobs
Electrical Tech
Job Description Job Description You Light Things Up. We Power Your Career. If you're the kind of electrician who loves a clean panel, tight bends, and solving problems others walk away from - …
Graphic Designer
Our client, a design company, is looking for a talented Graphic Designer to join their creative team. In this role, you will be responsible for creating visually appealing and effective graphics for …
Literacy Specialist
Literacy Specialist Department:Literacy Specialist Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literac…
Bioinformatics Analyst
Overview A computationally-oriented team led by Rameen Beroukhim and Simona Dalin at the Dana-Farber Cancer Institute and Broad Institute seeks a computational associate to join in efforts to de…
Administrative Assistant
Boston is partnering with a top law firm to fill a position supporting a team in various administrative tasks. This is an excellent opportunity for a skilled professional to join a well-established or…
Undergraduate Intern - Quantitative Data & Finance (Cross-Disciplinary
Job Description Job Description Position Overview We are seeking an undergraduate student to support our Finance and IT teams with a focus on data analysis and quantitative problem-solving .…
Packager
Job Description Job Description MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. …
Member Services Associate - Part Time
Job Description Job Description Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in tra…
Senior Accountant
Job Description Job Description Salary: $30.00 - $40.00/hr DoE Reports to Controller Position Summary The Senior Accountant is a key member of the Finance & Accounting team, working under t…
Greeter/Retail Store Service Associate III
Job Profile Summary: Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while const…