Call Center Representative - Bilingual

Salary Range: $16.00-$19.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Call Center Representative based in Worcester MA. This position will have you answering calls to the Health Center and determining what action must be taken to process the calls appropriately. Appropriate action includes scheduling the caller for a patient appointment, accurately writing a message to the patients’ providers, transferring calls to the appropriate extensions, assisting other employees, and providing the caller with general Health Center information.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions:

• Answer inbound telephone calls to ensure callers’ needs are met quickly and efficiently.
• Complete messages to be followed up on by Primary Care teams using standardized messages and the appropriate message systems, such as through the EMR system, the patient portal, or email.
• Review and verify all callers’ information, and patient’s information.
• Process basic insurance referrals upon request, and updates patient’s charts to reflect the request and the referral authorization number.
• Complete assigned tasks, including calling patients to complete the following: cancel/reschedule appointments, make reminder calls to patients, populate data into various spreadsheets/reports for data analysis, tracking, and information management.

Education and Experience:

• Bilingual in Spanish or Portuguese is Required
• We value our team members and provide opportunities seek to provide opportunities for
• growth and development.
• Our health center requires all employees to have the most recent COVID-19 booster and the yearly flu vaccine.
• One Saturday shift per month

Benefits :

• Competitive salary based on related experience
• Medical insurance starts on first day of employment.
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program