Associate Director, Rare Blood Disorders, Patient Services
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities
- Build and operationalize best-in-class services to support the rare blood disorders community.
- Assess service levels and capabilities needed for current services.
- Ensure compliance with pharmacovigilance monitoring and reporting requirements. Ensure compliance with Sanofi Genzyme policies.
- Recommend capabilities to scale personalized services. Identify opportunities to streamline processes, leverage technology and champion continuous improvement.
- Maintain knowledge management tools, SOPS, workflows. Ensure approved resources are available to support patient needs.
- Develops annual contracts for PSP that fall within remit, and manage day to day contract compliance
- Provide direction and guidance to vendor partner(s) on program structure and day-to-day program operations
- Develop/obtain/maintain approval and training on SOPs related to PSP daily activities
- Ensure PSP members are trained on all applicable requirements and maintain accurate training records per SOPs
- Oversee the monthly reconciliation process for Adverse Event (AE) reporting of vendors providing support to Sutimlimab
- Partner with VENDOR manager to collaborate and understand program utilization of PAP and copay assistance
- Manage annual budget needed to operate Sutimlimab patient support programs
- Manage multiple patient and provider support program projects that require alignment of internal and external resources within specified timelines
- Build and sustain strong working relationships with key internal stakeholders, including field sales, customer operations, patient access, corporate accounts, commercial operations, business analytics, marketing, legal and finance
- Implement, monitor and analyze program data/reporting and key performance metrics
- Identify trends and present data insights and complex issues in a clear and concise manner
- Act as the internal primary point of contact for patient and provider program issues, address and resolve escalated issues, and implement improvements to avoid recurrence
- Serve as the liaison to the sales and market access teams
- Lead launch planning for in-house project implementation as applicable
- Be an active leader on the Patient Services leadership team as we build our best in class patient experience model. Be a leader for change.
- Share best practices across different Sanofi Genzyme Patient Services therapeutic areas
- 5-7 years biotechnology/pharmaceutical experience. 3-5 years management in Pharma Industry Patient Services
- BS/BA degree required
- Project Management Skills a plus
- Cambridge, MA, USA based position
- 5+ years of relevant experience in the biotech and/or pharmaceutical industry
- Familiarity with patient and provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS and/or case management experience
- Reimbursement experience in biotech / pharma; hematology or rare disease preferred
- Excellent analytical, strategic thinking, creativity, and problem-solving skills
- Strong communication skills and ability to work with cross-functional teams
- Self-starter who functions well independently and within a team
- Ability to work under pressure, in a fast-paced environment
- Ability to act with a sense of urgency to identify and address patient, provider and process issues
- Advanced computer skills (Excel, Power Point, Smartsheet and Microsoft Project)
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
#LI-GZ #LI-Onsite
#vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
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