Receptionist/Administrator
We are currently seeking a Receptionist/Administrator to join our client in Leominster, Herefordshire.
This is a temp to perm position, offering full time working hours and an opportunity to make a meaningful impact on the patient experience.
What you can expect:
- Salary: £13.45 per hour
- Hours: Monday to Thursday 8am – 4pm, Friday 10:30am – 6:30pm with a 30minute lunch break (37.5 hours per week)
- A supportive team environment with training provided
- Opportunities to assist across different administrative functions
What you will be doing:
- Welcoming and assisting patients, providing a friendly and professional first point of contact
- Managing appointment bookings, cancellations, and rescheduling as required
- Handling patient inquiries, both in person and over the phone, and directing them to the appropriate healthcare professionals
- Maintaining patient records, ensuring accuracy and confidentiality
- Handling administrative tasks such as data entry, filing, and general office support
- Collaborating with healthcare staff to facilitate a seamless patient experience
What we are looking for:
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Prior administration experience advantageous
- Proficiency in using office software and computer systems
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Empathy and patience when dealing with patients
- Previous experience in a healthcare or customer service role is a plus but not required
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