Boston Field Service Technician

Job Description

Job Description

Role: Field Service Technician
Type: Full-Time Employment, Hourly + Overtime
Location: Boston, MA – regional travel
Schedule: Monday-Friday day shift, with occasional emergency response
Eligibility: US Permanent Residency is required

Job Summary

As a Field Service Technician, you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You'll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions.

This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You'll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of our company. You'll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

Qualifications and Requirements

• Travel with this position can take you across the region and you must be able to accommodate that. ( Company vehicle provided, expenses covered.)
• Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.
• Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
• Strong communicators who can confidently interact with customers, explain findings, and build trust.
• Reliable professionals with a high sense of ownership, accountability, and follow-through.
• Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
• Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
• Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
• Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
• Teammates who model our values—integrity, openness, urgency, autonomy, and embracing change.
• Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
• Valid driver's license and ability to visit multiple customer sites as part of the daily role.

Duties and Responsibilities

• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems
• Repair, install, and calibrate highly complex and intricate biomedical equipment and systems
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Maintain biomedical expertise through ongoing training and education
• Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments
• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate
• Build and maintain customer relationships and discuss equipment status and functionality with clinicians
• Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent our values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.

Deliverables & Outcomes

• Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.
• Consistently meet daily/weekly productivity expectations by efficiently servicing customers.
• Maintain 100% on-time and complete service reports, documentation, and regulatory records.
• Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.
• Resolve equipment issues through effective troubleshooting while minimizing customer downtime.
• Uphold company safety, quality, calibration, and compliance standards on every job site.
• Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.
• Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.

Benefits

• Equity ownership in company
• 401k Match
• 100% paid Medical Dental & Vision insurance
• Health insurance (100% for employee and family)
• Life insurance
• Generous Paid time off
• Parental leave