Academic and Career Coach (Haitian-Creole Speaking Preferred)

Job Description

Job Description

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

The Academic and Career Coach works collaboratively with each member of the Hyde Park ESOL team (teachers, program manager, career coach, and volunteers) to help adult immigrant students navigate their life in the U.S. and access resources and opportunities in order to obtain new skills, improve computer skills, get a job or promotion, further their education, and reduce barriers to education and employment. The Coach coordinates and administers the goal setting process and measures student goal progress throughout the year; provides assistance to students with barriers to attendance; works with students to obtain jobs through assistance with applications, resumes, and interviews; and develops relationships with employers to connect potential employees with jobs. The Coach will also be responsible for keeping program data up to date using Salesforce. This position works both remotely and in multiple sites in Hyde Park .

Building Relationships, Collaboration and Teamwork

• Work collaboratively with other staff to ensure best services for students.

• Establish and maintain relationships with key stakeholders (students, employers, partner organizations, funders)

• Create an environment where all students feel heard, can express ideas, learn and problem solve in creative ways

• Assist with planning and implementation of orientations, celebrations, and ceremonies

• Attend and actively participate in staff and other meetings, team based projects, and cross-functional projects.

• Provide tech support for students in both online and in-person classes.

• Translation/ Interpretation between English and Haitian Creole as needed.

Coaching, Counseling and Case Management:

• Meet one-on-one with students to assess goals, create a career plan and follow-up.

• Advise students on next steps and assist students in making connections to other appropriate programs and employment.

• Counsel students regarding day-to-day conflicts, barriers or problems that may arise so successful enrollment, attendance and completion of program may be attained.

• Help students navigate systems such as immigration, healthcare, education, etc.

• Refer students to appropriate support services such as immigration, childcare, health insurance, and other supports.

• Complete documentation required by JVS and funders using Salesforce.

• Maintain up to date list of referrals and resources

• Understand and access various support systems both inside and outside of JVS and work collaboratively with the JVS coaching community to identify solutions

KNOWLEDGE/SKILLS/EXPERIENCE:

• Experience supporting immigrants from diverse cultural, linguistic, and educational backgrounds.

• Experience in counseling, case management, and/or crisis management with people with varying needs a plus.

• Experience with job development and career coaching a plus.

• Familiarity with educational, training, and support resources in the Boston area.

• Proficient in Microsoft Office, Zoom, Google products, and data entry or willingness and ability to learn systems quickly.

• The ability to coordinate, analyze, organize, compile, compose, and compute data and information.

• Demonstrated ability to work both independently and as part of a team.

• Effective time management skills and ability to manage multiple tasks efficiently and accurately.

• Flexibility, empathy, and patience. Ability to help struggling students with a non-judgmental, asset-based approach.

• Strong listening skills.

• Ability to communicate complex ideas, speak, and give instructions clearly and simply to non-native English speakers.

• Haitian Creole speaking is required.

• Ability to travel to and around Hyde Park, MA is required.

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.