Work employment

Location: Fitchburg, MA Category: Part time Student Federal Work study Posted On: Mon Oct 27 2025 Job Description:

The Office of Housing & Residential Services is seeking a federal aid recipient for student employment. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered for this position. If you have questions about your award or are not certain that you are receiving financial aid, please log into your MyFalcon account and check your award amount for Federal Work study. If you do not see a Work study award amount, then you are not eligible to apply. If you have any questions regarding your award, contact the Office of Financial Aid at extension 3156 or [email protected]. Please see below the specific duties and responsibilities of the position.

POSITION SUMMARY

The Housing & Residential Services Office Assistant would serve as a member of the Business & Parking Services team. The Position supports the office by addressing housing and meal plan related questions. In addition, the position provides a high level of customer service through knowledge of university and departmental programming/events, financial literacy/competence and policy enforcement.

Housing and Residential Services operates Monday - Friday between the hours of 8am - 5pm. Student staff schedules will be scheduled within these hours of operation. This position may require some weekends, evenings and periods when the University is on break, hours varying during peak times of the year. A minimum commitment of 10 hours a week up to a maximum of 20 hours a week is permitted. Hours in excess of 20 are allowed during weeks with no academic scheduled classes and during the summer break (if not enrolled in any classes).

DUTIES & RESPONSIBILITIES:

Business Services

1. Learn to operate at basic level and by the privileges provided departmental databases/operating systems.

a. Housing.Cloud

b. Facility work order system.

2. Create basic Excel Spreadsheet and/or Google Sheets.

General Support

1. Provides front office support by greeting/welcoming and assisting callers, in-person, and visitors.

2. Attend training of the operating systems within the Housing and Residential Services Department as requested, attend training as it relates to the Federal Educational Rights and Privacy Act (FERPA) and will learn how to apply the skills obtained in training to every day job functions.

3. Support departmental wide programming.

4. Other duties as assigned.

This position is hired for the following time frames: Fall 2025/Spring 2026

The university reserves the right to conclude your employment without notice as needs change.

QUALIFICATIONS

Required

• Must be enrolled in a degree program at Fitchburg State University during the academic year
• Must maintain a cumulative/semester GPA of 2.5 (If a student staff member's GPA (semester/cumulative) falls below a 2.5 their retention will be based on an individual consultation with their supervisor. Student staff members may be placed on probation or released from employment pending outcome.)
• Students should have no pending cases, active sanctions and/or resolved cases that would prevent effective performance as a student staff member.
• Ability to lift a minimum of 25 pounds.
• Knowledge of Microsoft Office products and Google Suites
• Ability to act with discretion and exercise proper professional etiquette.

Preferred

Experience in an office setting and knowledge of University offices and services.

Shift Information: This is a part-time , non-benefited, student only position. Hours scheduled between 8am-5pm business days. Up to 20 hours per week/$15.00 per hour.

Priority Review: Priority given to those with availability mid-day (11am-2pm) and high traffic times.

Fitchburg State University is an equal opportunity employer.