Hydraulic Service Technician - Industrial Machinery

Our client, a global manufacturer of hydraulic hose and tube processing equipment, is seeking a skilled Hydraulic Service Technician to join their Acton, MA team. This role supports customers across North America by installing, maintaining, and repairing hydraulic machinery used in industrial and manufacturing environments.

The Hydraulic Service Technician will perform hands-on service, troubleshooting, and technical support for hydraulic machinery. This role combines mechanical expertise with strong customer service onsite.

Onsite | No Visa Sponsorship | No Relocation Assistance

Work Schedule: Monday–Friday, 8:00AM–5:00PM

Training Schedule: 7:00AM–3:30PM or 10:30AM–7:00PM

Responsibilities:

• Provide technical support via phone, email, and onsite visits.
• Document service activities, parts used, and customer interactions.
• Collaborate with internal technical teams to resolve complex issues.
• Conduct testing, adjustments, and verification to ensure equipment performance.
• Install new machines at customer sites and support commissioning activities.
• Maintain a professional, customer-focused approach during all service interactions.
• Perform maintenance, repair, and calibration on hydraulic machinery and related equipment.
• Troubleshoot mechanical, hydraulic, and basic electrical issues to determine root cause and corrective action.

Qualifications/Must Haves:

• Strong communication and customer service skills.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Strong knowledge of hydraulic systems and mechanical troubleshooting.
• Minimum 3 years of experience as a Service Technician, Mechanical Technician, or similar role.
• Ability to travel 20% throughout North America and Canada for installations, training, and support.
• All education levels considered; technical school training or equivalent hands‑on experience is fully acceptable.

Preferred Skills:

• Prior field service experience.
• Basic electrical troubleshooting skills.
• Experience with industrial machinery or manufacturing equipment.

Benefits & Perks:

• Health insurance
• Bonus opportunities
• 401(k) with company match
• PTO, paid sick leave, and holiday pay
• Career growth and ongoing technical training