Test services assistant

Company Description:

Bay Path University is a private comprehensive university with a bold and innovative spirit. Known for its commitment to providing a practical and career-focused education, Bay Path offers a residential bachelors degree for women only on its Longmeadow, Massachusetts campus, as well as bachelors, masters and doctoral programs for both men and women on campuses in East Longmeadow, Boston, Guaynabo, Puerto Rico and online. In 2024, Bay Path expanded its reach and program offerings through the acquisition of Cambridge College, increasing its enrollment to approximately 5,000 learners, gaining new locations, strengthening its online presence, and broadening its career-focused programs. Respected for strong allied health, education and business programs, accessible online options, and a supportive community, Bay Path is an appealing choice for many students.

Job Description:

Under the direction of the Associate Director of Accessibility Services, the Test Proctor & Accessibility Services Assistant supports the implementation of academic accommodations and serves as a front-line contact for students engaging with the office. The assistant will proctor exams for students approved for test-taking accommodations at the Longmeadow and East Longmeadow campuses and remotely, ensuring test integrity and adherence to accommodations. Additionally, this role provides general office support, assists students with questions about accommodations and procedures, and facilitates a welcoming and inclusive environment.

ESSENTIAL JOB FUNCTIONS:

• Proctor and administer standardized and course-based exams to individuals and small groups.
• Maintain a quiet, secure, and supportive atmosphere for testing in accordance with ADA and academic integrity standards.
• Monitor testing sessions in person or via video; ensure accurate timing and adherence to test instructions.
• Maintain detailed testing schedules, records, and test files; ensure confidentiality of sensitive materials.
• Communicate with faculty and staff to coordinate the timely receipt and return of testing materials.
• Assist students with accommodations requiring human interaction (e.g., reading aloud, scribing).
• Greet students, answer general inquiries about Accessibility Services, and provide guidance on documentation or processes.
• Support the Associate Director and office staff with filing, recordkeeping, and documentation in AIM or related platforms.
• Serve as a communication bridge between students, faculty, and Accessibility Services to ensure clarity and responsiveness.
• Attend required trainings and remain current with FERPA, ADA, and HIPAA regulations.
• Adhere to all University policies and procedures and perform other duties as assigned.
• Attend trainings as required.
• Perform any other duties or tasks as assigned by the University.

OTHER RESPONSIBILITIES:

If you operate a University owned, leased or personal vehicle at any time while performing your duties you must follow all policies and procedures outlined in the Operations Manual. You must have a valid driver's license and must successfully pass the online safe Driving Course and driving record check at time of hire and annually thereafter. Additionally, you must report any driving offense, on or off company time, which causes a loss, suspension, or any other change in your license status. You must report this change within one business day of the offense. You can report this change to the Human Resource Department or your direct supervisor. Failure to do so can lead to disciplinary action, up to and including terminations.

This list of essential job functions and other responsibilities is representative of those duties and responsibilities that are required of this position. However, the list is not to be considered as all-inclusive. A supervisor or director may assign other duties and/or other duties at alternate locations to meet mission requirements of the University and cooperation of all personnel is expected to carry out the mission.

Requirements:

QUALIFICATIONS:

• Bachelor's degree required; experience in education, student services, or related field preferred.
• Experience administering standardized or course-based tests.
• Strong interpersonal skills and the ability to work with all student populations.
• Ability to follow detailed oral and written instructions and document activities accurately.
• Strong organizational skills and attention to detail.
• Ability to manage sensitive or confidential information with discretion.
• Availability for in-person and virtual proctoring during daytime, evening, and occasional weekend hours.
• Valid U.S. driver's license; ability to travel between campuses as needed.
• Must successfully pass the online safe Driving Course (within 15 days of hire) and driving record check at time of hire and annually thereafter.
• Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other required online trainings within 15 days of employment.
• General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.

Additional Information:

Bay Path University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

All qualified applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background check.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at [email protected] or call 413-565-1157.