Customer Experience Specialist

Job Description

Job Description

Description

• Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc. • Process all incoming sales orders including phone, web, email, EDI into ROI. • Generate quotes on stock products. • Complete all required shipping documentation for proper delivery of foreign orders. • Perform invoicing as required including adding freight charges and billing customers. • Process all credit card orders. • Process daily incoming company mail. • Provide administrative support for Sales Support, Sales, etc. • Adhere to all ISO 9001 policies and procedures that govern our business. • Performs other duties as assigned.

Skills

iso 9001, sales, Call center, Data entry, Customer service

Top Skills Details

iso 9001,sales,Call center,Data entry,Customer service

Additional Skills & Qualifications

• Ability to interact with customers in a professional manner • Basic computer skills including Microsoft Office - Salesforce and Microsoft Great Plains highly preferred • Excellent communications and customer service skills • Good organizational and team related skills • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization • Strong work ethic and an ability to excel within a rapidly changing and growing organization

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Franklin, MA.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,MA.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] for other accommodation options.