Full-time Service BDC Representative-Acura of Peabody

Lyon Waugh Auto Group
Peabody, MA

Job Description

Job Description

Description:

Do you have a passion for customer service & luxury cars?

Acura of Peabody , part of the Lyon-Waugh Auto Group, is searching for a friendly, customer focused individual to join our team as a Full-Time Service BDC Representative . If you're someone who believes in providing customers with exceptional client care—we look forward to speaking with you!

Schedule: Monday–Saturday, with one scheduled weekday off

Compensation Plan: Base hourly rate of $20 plus biweekly commission/bonus

Estimated Annual Compensation Range: $48,000.00-$52,000.00

In this role, you will:

  • Welcome clients in person at the desk or on the phone
  • Schedule service appointments
  • Schedule valet pick up appointments, working with valet drivers
  • Schedule deliveries
  • Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
  • Assist clients with common questions and direct them to appropriate personnel
  • Contact clients with open recalls, campaigns, special order parts
  • Other duties assigned by management team

What we can offer you:

  • Competitive base hourly rate + biweekly commission/bonus
  • Robust benefits package
  • 401(k) options with company match
  • PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
  • longevity bonuses and paid trips
  • Employee discounts on service, parts, and vehicle purchases
  • Opportunities for tickets to concerts and sporting events
  • Employee referral bonus program
  • Smoke free campuses
Requirements:
  • Minimum 18 years old
  • Clear, professional communication skills—both verbal and written
  • Proficiency with Microsoft Word, Outlook, and Excel

Our ideal candidate will also possess the following skills:

  • Strong attention to detail
  • Highly organized and dependable
  • Confident phone presence with a friendly, helpful tone
Posted 2026-03-20

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