Senior Manager, Commercial Operations Enabling Technology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at

Johnson & Johnson is currently seeking a Senior Manager, Commercial Operations Enabling Technology to join our Commercial Operations team located in West Chester, PA or Raynham, MA.

As the Senior Manager, Commercial Operations at Johnson & Johnson, you will have the unique opportunity to make a significant impact on our organization. You will be responsible for successfully implementing our customer billing automation solutions strategy, guaranteeing that we deliver outstanding service to our customers at the appropriate cost to serve. This role is exciting because you will have the chance to achieve exceptional results, all while working for a company that is dedicated to making a positive impact in people's lives.

Responsibilities:

• Lead the strategic design of process, customer-centric solutions for the bill-only process within Medical Devices healthcare supply chain, which are expected to significantly reduce cost and burden on the sales force, identifying appropriate level of partnership and service channels with external partners
• Lead program management, project design, governance, and delivery off in-flight and new initiatives, ensuring appropriate project planning and actions plans are in place and delivered on-time and on-budget.
• Partner internally and externally to consider legal, HCC, compliance, and other considerations related to the bill-only process to maximize value while ensuring compliance
• Directly lead and indirectly influence a small team of specialists and provide effective coaching, feedback, support, and talent development
• Monitor and analyze customer feedback and data to identify areas for improvement and implement changes as necessary.

Qualifications

• Bachelor's degree in a relevant field
• Ability to independently lead the design of creative solutions for complex business problems that consider multi-stakeholder feedback
• Health care (i.e. provider-side) supply chain experience is preferred
• Demonstrated experience leading projects organizational change initiatives
• Strong leadership skills with the ability to motivate and inspire a team to achieve superior results.
• Exceptional communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment.

Preferred:

• Experience in the healthcare industry either with medical facilities or manufacturers/vendors
• Experience interacting with customers and external partners.
• Ability to use high emotional intelligence to build support with team members.
• Travel requirement: Up to 20% nationally

The anticipated base pay range for this position is $120,000 to $207,000

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

· Vacation – up to 120 hours per calendar year

· Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

· Holiday pay, including Floating Holidays – up to 13 days per calendar year

· Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to:

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.