Showroom Training Manager

F.W. Webb, Northeast's largest wholesale distributor of plumbing, heating, HVAC and industrial supplies is seeking a full-time Showroom Training Manager for its Bedford, MA location

Responsibilities:

• Create and present training programs to bridge gaps in showroom product & operational knowledge to ensure BIC service and enforce brand consistency
• Identify opportunities for new trainings through observation and data analysis
• Maintain robust knowledge of industry trends, internal company workings and new product launches
• Ensure operational and service consistency throughout showrooms through regular virtual and in-person trainings across entire Frank Webb Home footprint
• Maintain robust working knowledge of ERP and CRM systems to train, troubleshoot and assist showroom personnel
• Work with Director of Showrooms to create, disseminate, and ensure follow-through on SOPs
• Work with General Managers, Showroom Director and Showroom Managers when applicable to identify problematic staff and develop appropriate tailored training improvement plan
• Coordinate onboarding of all new showroom hires with HR, showroom staff, and showroom manager, ensuring completion and compliance with 30-60-90 benchmarks
• Track progress of staff training completion, following up on gateways & milestones as necessary
• Work with vendors to ensure associates are properly registered for spiff programs and receive correct and timely payments
• Maintain Frank Webb Home documents and resources files
• Act as first point of contact for showroom assistance and questions, routing inquiries to appropriate parties as needed
• Support showroom personnel as needed through miscellaneous support efforts

Education & Experience:

• Bachelor's degree in Communications, Human Resources or Psychology, preferred
• 5-7 years' experience training or managing personnel
• History of success in sales consulting, ideally in a Kitchen & Bath showroom environment

Skills & Abilities:

• Familiarity in utilizing traditional and modern training methods (mentoring, coaching, in-person, e-learning, workshops, etc.)
• Track record of successfully developing and executing training programs and/or SOPs
• Critical thinking with innovative problem solving
• A well-rounded, working knowledge of ERP and CRM systems
• Skills using PowerPoint, Excel, and Word (Canva and Pitch, a plus)
• An inclination for graphic design, preferred
• Exceptional presentation and interpersonal skills
• Knowledge of warehousing and sales operations, a plus

Requirements:

• Must be able to homebase from F.W. Webb Corporate Headquarters in Bedford, MA
• Travel up to 90%

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person