Brewista - West Springfield

Job Description

Job Description

Description:

Job Posting: Brewista at 7Brew

Location: West Springfield

Starting Pay: $18-$20 per hour, including tips.

About 7 Brew: 7 Brew is redefining the drive-thru experience with a purpose-driven culture

and a lineup of deliciously imaginative drinks. At 7 Brew, we are passionate about creating

revolutionary experiences with people, which starts and ends with our amazing team. We are

committed to treating each other with kindness and positivity, which is critical in helping us

deliver our unique guest experience.

Position Summary: Brewista

Our mission is to “Inspire a community of kindness through a revolutionary coffee experience.”

Brewistas are the heart of that mission. They create genuine connections with every guest,

deliver handcrafted drinks with care, and provide the personal service that defines the 7 Brew

experience.

Brewistas interact directly with guests, taking orders face-to-face, confirming accuracy, crafting

customized beverages, and hand-delivering drinks with a smile. They move with urgency on the

guest’s time, ensure quality in every cup, and bring positive energy to every lane.

Responsibilities:

-Can converse directly with customers to confirm and personalize their drink orders, and

correctly key those orders into our point-of-sale system.

-Can collect payments from customers, provide receipts, and correctly count back any

change.

-Can prepare all drinks and premixes to order, ensuring quality and consistency for each

customer served.

-Must always move with urgency and responsiveness, operating on the customer’s time

to provide prompt service.

-Stays productive and proactive throughout the entire shift, supporting guest service even

during slower periods.

-Makes personal connections with customers every day through genuine interactions,

warm smiles,and open, positive body language.

-Knows our full menu and drink offerings inside and out; can guide customers, answer

questions, and help them identify and order the drink they truly want, offering

recommendations when appropriate.

-Brings their best self to work every day and dresses appropriately for their assigned

service position.

-Is familiar with shift-change duties, checklists, and weekly tasks, and can execute any of

them as needed to maintain smooth service.

-Is always clocked in, present, and ready to serve customers at their assigned position

when the shift begins.

-Treats teammates and customers with respect, kindness, and a service-first mindset.

-Maintains a safe, sanitary, and organized service environment by following

organizational standards and sanitation regulations.

-Able to remain standing for extended periods (typically up to 5 hours per shift).

Reasonable accommodations will be made as required by law.

Skills and Qualifications:

-Can create and maintain genuine, uplifting interactions with customers for up to five

minutes at a time while taking orders, discussing flavors, or delivering drinks.

-Can work carefully and quickly with espresso, hot water, coffee, dairy products, and

flavored syrups.

-Can work outside in our service lanes for prolonged periods, regardless of weather

conditions.

-Can lift up to 50 lbs.

-Can stand comfortably for hours at a time while serving guests.

-Can climb a ladder and use a stepladder as needed.

-Can stand, sit, bend, kneel, twist, and squat as necessary to stock product and prepare

service areas.

-Can safely walk between and around cars in the drive-thru service lane while interacting

with and delivering drinks to customers.

-Can safely use a utility knife.

-Works a flexible schedule.

-Works a minimum of three shifts per week.

-Follows company procedure for communicating time-off requests.

-Regularly works weekends and is available to work holidays if necessary.