Library Senior Specialist, Knowledge Management

Be part of a dynamic team that is dedicated to accelerating research and innovation. We are seeking a passionate and knowledgeable Senior Specialist to join our Library team. In this position, you will be playing a pivotal role in advancing research by linking our stakeholders with scientific and medical information resources. A successful Senior Specialist will have a drive for mastering a wide range of databases and tools, and a strong commitment to empowering researchers, clinicians, and other end users to leverage these resources effectively. This role offers the opportunity to provide education and consultation on tools, and to collaborate across departments to ensure awareness and access to high-quality information that drives scientific discovery and innovation. The ideal candidate will possess scientific acumen along with technical skills, excellent communication skills, and background in pharma/biotech. Familiarity with GenAI is a plus. In addition, the candidate will leverage data to drive resource utilization and maintain up-to-date awareness of literature-related copyright compliance, vendor tools, and information retrieval strategies. If you thrive on continuous learning, enjoy solving complex information challenges, and are committed to enhancing the impact of scientific research through exceptional library services, then we invite you to apply to our team.

Primary activities include, but are not limited to:

• Consulting with stakeholders on the effective use of searching databases, and creating effective search strategies
• Collaborating with research teams to understand their information needs and tailor support accordingly
• Staying current with emerging pharmaceutical information tools and databases
• Supporting document delivery requests and end-user requests
• Obtaining journal articles and book chapters for internal stakeholders and agency partners
• Assisting with negotiations of subscribed content under the direction of the Director
• Tracking and triaging support and training requests with Library team members
• Managing access to external information systems such as databases, literature platforms, and pharmacopoeias
• Collecting and reporting on resource usage statistics, and conducting assessments regarding current and future external information needs
• Consulting with stakeholders on the compliant use of externally licensed information throughout the organization, including copyright
• Collaborating with Library team members in continually educating stakeholders about Library's licensed resources and services
• Contributing to education and awareness through internal marketing efforts and training
• Collaborating with Library team members on user acceptance testing and to system development lifecycle

Education

• Degree in life sciences, information science, or related scientific discipline, plus pharma/biotech industry or healthcare experience
  
  • Bachelor's and 5+ years' experience
  • Master's/PhD and 3+ years' experience

Required Skills and Experience

• Growth mindset for continuous personal professional development, staying abreast of industry trends, and applying new knowledge to enhance Library services
• Experience with biomedical, basic research, chemistry, and biotechnology information resources, and commercial literature searching tools such as PubMed, Embase, SciFinder, Dialog, or STN
• Proficiency in conveying complex information clearly and concisely to diverse audiences, including researchers, clinicians, regulatory affairs professionals, and other stakeholders
• Customer Focus - Driven to understand customer needs, improve services, and maintain effective customer relations
• Ability to develop and maintain close working relationships with key internal departments and external contacts
• Ability to collect, analyze, and report on meaningful resource usage metrics to drive value and communicate impact
• Familiarity with copyright compliance and literature-related regulations
• Ability to perform independent research to learn and master new systems and tools
• Attention to detail, ability to problem-solve and work independently, escalating risks and issues as appropriate Excellent organizational skills to multi-task effectively
• Strong interpersonal, written, and verbal communication
• Strong collaboration and networking skills
• Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Teams, SharePoint, etc.)

Preferred Skills and Experience

• Experience in partnering with a diverse set of business stakeholders across geographies, therapy areas, and functions
• Familiarity or experience with emerging technologies like Artificial Intelligence (AI), Natural Language Processing (NLP) and Robotic Process Automation (RPA)
• Quick learner and self-starter

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The salary range for this role is
$104,200.00 - $163,900.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Required Skills:
Biological Sciences, Biological Sciences, Biopharmaceutical Industry, Chemical Biology, Collaborating, Collaboration, Communication, Copyright Compliance, Databasing, Data Driven Approach, Emerging Technologies, Growth Mindset, Information Retrieval, Inquiry Handling, Interpersonal Relationships, Knowledge Management, Library Management, Library Services, Life Science, Microsoft Office, Pharmaceutical Industry, Researching, Research Techniques, Scientific Communications, Scientific Literature Search {+ 1 more}

Preferred Skills:
Artificial Intelligence (AI), Biotechnology, Business Requirements Elicitation, Innovation, Natural Language Processing (NLP), ProQuest, Robotic Process Automation, Scientific Research, SciFinder Scholar, Stakeholder Relationship Management, Workshop Facilitation

Job Posting End Date:
08/10/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R359612