Operational Assistance Engineer

CTI Consulting & Staffing is partnering with a leading global IT services and managed operations organization to place multiple Operational Assistance Engineers (DCS) for a full-time, onsite engagement in Cambridge, Massachusetts. This team provides mission-critical automation support for pharmaceutical manufacturing operations in a GMP-regulated production environment. These engineers work directly alongside plant and production teams, ensuring DCS system stability, real-time issue resolution, and continuous operational performance — 24 hours a day, 7 days a week.

This is an operational role, not a project role. If you've spent your career embedded in a live production environment troubleshooting DCS issues under pressure, this was built for you.

What You'll Do

• Provide shift-based, 24×7 DCS operational support across a GMP-regulated pharmaceutical manufacturing facility
  
• Monitor and support distributed control systems during active production execution, ensuring continuous plant stability
  
• Troubleshoot DCS alarms, signal faults, interlocks, and control loop deviations in real time and under live production conditions
  
• Coordinate with maintenance and engineering teams to identify, escalate, and resolve operational issues per defined procedures
  
• Log, track, and follow up on incidents to ensure SLA compliance and proper documentation in accordance with GMP standards
  
• Participate in Root Cause Analysis (RCA) for production incidents and system failures, delivering actionable corrective findings
  
• Partner with plant teams on continuous improvement initiatives to reduce repeat incidents and increase system reliability
  
• Maintain accurate operational records and support audit readiness and regulatory documentation activities
  

What You Bring

Must-Have:

• 5–10 years of hands-on DCS operations support experience in an industrial or regulated manufacturing environment
  
• Production-level experience with Emerson DeltaV — including alarm management, control loop troubleshooting, and live system support (not commissioning or project-only work)
  
• Proven experience providing 24×7 shift-based plant support; must be confirmed willing to work rotating shifts
  
• Solid working knowledge of GMP/GxP requirements and pharmaceutical manufacturing processes
  
• Demonstrated ability to troubleshoot alarms, signals, interlocks, and control loops during live production — not just in test or staging environments
  
• Experience with incident logging, escalation workflows, and SLA-driven operational support frameworks
  
• Ability to perform and document Root Cause Analysis (RCA) in compliance with regulatory standards
  
• Strong English communication skills, written and verbal
  

Nice-to-Have:

• Hands-on exposure to Yokogawa DCS or Siemens PCS 7
  
• Emerson DeltaV, Siemens PCS 7, or Yokogawa operator/engineer certification
  
• Familiarity with MES systems and DCS/MES integration concepts (ISA-95)
  
• Experience with Computer System Validation (CSV) or process validation in pharmaceutical environments
  
• Additional language proficiency a plus given potential for multi-site scope
  

Technical Environment:

• DCS Platforms: Emerson DeltaV (primary), Yokogawa (secondary), Siemens PCS 7 (secondary)
  
• Industry: Pharmaceutical / Life Sciences manufacturing
  
• Compliance Framework: GMP/GxP, 21 CFR Part 11
  
• Adjacent Systems: MES, SCADA, ISA-95 integration
  
• Documentation: RCA frameworks, SOPs, incident management systems
  

What Success Looks Like:

• Independently owning shift coverage with zero SLA breaches and clean escalation records within the first 60–90 days
  
• Delivering documented RCA contributions that result in measurable corrective actions
  
• Earning trust as the go-to DCS resource during live production execution — from both the plant operations and engineering teams
  

Requirements

About CTI Consulting & Staffing CTI is a Fort Lauderdale-based staffing firm with 25+ years of experience connecting exceptional IT and engineering talent with leading organizations across the US, Canada, and LATAM. We specialize in onshore and nearshore staffing — contract, permanent, and contract-to-hire. We don't send candidates we wouldn't hire ourselves.

Apply now or reach out to learn more: [email protected]