Program Operations Manager

Job Description

Job Description

About Abby Care

Our mission is to redefine care for the most vulnerable. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

We're looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a Full-Time Onsite position based in Boston Metropolitan Area . You'll oversee on-the-ground operations at our caregiving hub reporting to the General Manager. You'll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams. In this role, you'll be instrumental in delivering high-quality training and care to real families by managing the day-to-day operations of our physical site and supporting key functions across our on-the-ground care delivery.

Responsibilities:

• Manage Day-to-Day Site Operations – Oversee physical site logistics, supply ordering, scheduling, and facility/vendor coordination.
• Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking.
• Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding.
• Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows.
• Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs.
• Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams.

The Requirements

• 3+ years of experience in operations or program management
• Bachelor's degree in business, healthcare admin, or related field
• Bilingual in Spanish is a plus
• Highly organized, resourceful, and detail-oriented
• Experience with Google Suite, CRMs (e.g., Salesforce), and data tracking
• Data and analytics experience
• Comfortable working full-time, onsite

Compensation, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay. The base salary range for this role varies based on location: the national range is $60,000 - $80,000 .

• Create life-changing impact for millions. The work you do will have an immediate and significant impact on millions of lives. Low-income families are often turned away from care and treated with little respect in healthcare. You're fired up to flip this narrative!
• Environment for growth and learning. You will have the opportunity to build the next category-defining company with a tight-knit team, drive great impact, and gain exposure to all functions of the company. Here, you can flex multiple realms of your skills and creativity.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. We're serious about our goals and move fast to deliver.
• Supporting your wellbeing. We provide benefits to allow you to do your best work:
  • Competitive medical, vision, dental, 401K, and life insurance plans.
  • Stipend to upgrade your work-from-home setup.
  • 15 paid-time-off (PTO), 10 paid holidays, and paid parental leave. We want you to rest as hard as you work.
  • Paid company off-sites, meetups, and team bonding events. You'll get to see everyone outside of their Zoom box.