Staples is business to business. You're what binds us together.
Our eCommerce team strives to showcase Staples' value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.
The Project Manager, Digital Experience, leads the end-to-end execution of digital initiatives that enhance customer engagement, improve user experience, and drive business performance across Staples' digital ecosystem. This role is responsible for the strategy, concepting, and execution of site landing pages, navigation structures, and interactive tools within the CMS. The Project Manager collaborates cross-functionally with merchandising, marketing, media network, and creative teams to ensure consistency, usability, and performance of the customer experience across platforms.
What you'll be doing:
+ Develop and execute site landing pages, navigation structures, and interactive tools within our CMS, aligning with merchandising and campaign objectives.
+ Draft visually compelling, data-driven wireframes using Figma to optimize customer engagement.
+ Partner with Media Network and Brand Group teams to plan and deploy campaigns, while maintaining detailed schedules and status documentation.
+ Manage multiple digital projects, balancing competing priorities and dependencies.
+ Maintain key site structures for consistent, user-friendly experiences.
+ Lead the creation and execution of interactive tools that educate and guide customers.
+ Conduct competitive audits to identify trends and ensure best-in-class digital experiences.
+ Analyze customer engagement data using Adobe Analytics, FullStory, and related tools to identify optimization opportunities.
+ Escalate and resolve risks impacting timelines, budgets, or deliverables.
+ Build strong relationships across product, creative, technology, and marketing teams.
+ Present recommendations, prototypes, and performance results to stakeholders and leadership.
+ Ensure adherence to brand standards, accessibility guidelines (ADA compliance), and UX best practices.
+ Apply project management methodologies to improve team efficiency and consistency.
What you bring to the table:
+ Strong attention to detail, organization, and follow-through across concurrent projects.
+ Excellent communication, presentation, and collaboration skills.
+ A customer-first mindset with a genuine passion for creating exceptional digital experiences.
+ Proactive, creative problem-solving abilities and adaptability to fast-paced digital environments.
+ Analytical thinker with the ability to interpret performance data and turn insights into actionable improvements.
+ Proven project management skills, with the ability to meet deadlines and juggle multiple priorities.
+ Demonstrated success building stakeholder relationships and driving alignment.
+ Excellent written and verbal communication.
+ Data-driven mindset with a talent for interpreting metrics and proposing optimizations.
What's needed- Basic Qualifications:
+ Bachelor's degree in Marketing, Digital Media, Communications, Web Design, or a related field or equivalent work experience.
+ 5+ years of experience in digital project management, UX/UI design, digital marketing, or related fields.
+ Experience using CMS platforms such as Adobe Experience Manager (AEM), Sitecore, or similar.
What's needed- Preferred Qualifications:
+ Master's degree in a related field.
+ Proficiency in Figma
+ Experience with FullStory, Adobe Analytics, Google Analytics 4, or similar UX optimization tools.
+ Knowledge of SEO, ADA compliance, and A/B testing frameworks.
+ Familiarity with retail media, eCommerce merchandising, or omnichannel marketing.
+ PMP, Agile, or similar project management certification.
We Offer:
+ Inclusive culture with associate-led Business Resource Groups
+ 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.