Personal Lines Account Manager
Join one of New England’s most respected, family-owned insurance agencies! Our client is a Five-Star Accredited Agency and proud to have been voted one of the Best Agencies to Work For by Insurance Journal!
As a Personal Lines Account Manager , you’ll play a vital role in supporting clients with their home, auto, and umbrella insurance needs—delivering exceptional service, fostering strong relationships, and helping clients protect what matters most.
What You’ll Do
- Manage a book of standard personal lines accounts (auto, home, umbrella, and related policies).
- Handle policy renewals, endorsements, billing questions, and day-to-day servicing needs.
- Provide clients with clear, proactive communication and coverage education.
- Work closely with carrier partners to resolve issues and ensure seamless service delivery.
- Support producers and account executives by maintaining accurate policy data in Applied Epic .
- Contribute to team initiatives and uphold the company’s values of service, integrity, and collaboration.
What You Bring
- 1+ years of personal lines account management experience in an independent agency setting.
- Active MA Property & Casualty license.
- Excellent communication and relationship-building skills.
- Strong attention to detail and the ability to manage multiple priorities.
- Proficiency with Applied Epic or similar AMS platforms.
- A positive, team-oriented mindset and a genuine commitment to client service.
Why You’ll Love It Here
- Competitive pay + commissions & bonuses
- 401(k) with company contribution
- Health, dental, life & LTD coverage (up to 75% employer-paid )
- Generous PTO: 3 weeks vacation + holidays & personal days
- Supportive, family-style culture
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