RN Clinical Program Manager (Hybrid/Remote and Inperson)

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
***NOW OFFERING A $4,000 SIGN ON BONUS***
Hours: Full Time, Monday – Friday 8:30-5:00pm, Hybrid onsite 3 days and remote 2 days
Union: None
Union Name: None
Patient Facing: Yes


The Clinical Program Manager is a perfect opportunity for a Registered Nurse seeking to grow administrative and leadership skills while still providing some direct patient care. This role will include about 50 percent administrative time and the rest of the time carrying a reduced caseload of patients that require complex care management in the Behavioral Health Community Partners (BH CP) program.

The BH CP program is a MassHealth benefit for eligible enrollees. Under BH CP program, clinical and non-clinical staff work in multidisciplinary teams linking individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with primary and mental health care, substance use treatment, and case management while addressing social determinants of health needs.

We are seeking someone with vision and initiative to collaborate with the Program Director, Senior Advisor, medical leadership, and the other team managers to identify strategies to strengthen clinical practice, develop onboarding curriculum, as well as ongoing training, and support population health strategies including select quality improvement initiatives. You will lead staff participation in case conferences with various health plans and medical centers as well as oversee internal team huddles targeted at improving follow-up after emergency department and hospital visits.

This position also offers the opportunity to work closely with a multidisciplinary care team providing targeted clinical support and direct patient care for a small panel of patients. The Nurse Care Manager (NCM) and the Care Coordinator will collaborate with the broader care team (PCP, BH clinicians, etc.) to ensure that the enrollees are receiving needed services and measuring progress towards the goals outlined in their patient-centered care plan.

Responsibilities:

• Supervises 5 NCMs and acts as a resource for the Street Team NCM
• Provides coverage for NCM vacancies and vacations
• Responsible for hiring and onboarding new NCMs and arranging for ongoing training as needed; trains all new BH CP staff on Transitions of Care requirements and workflows
• Organizes and leads weekly NCM meetings. Meets monthly with Senior Advisor who will provide clinical oversight and will collaborate on clinical quality initiatives to support nursing competence including conducting periodic peer chart reviews
• Organizes and facilitates case conferences with health plans, Boston Medical Center, and other partners; meets with CP leadership to bring RN perspective to program decisions.
• Provides clinical oversight to case managers for their assigned patient panel, including conducting outreach in the community. Provides chronic disease management, supports transitions of care, and supports medication reconciliation and adherence and health and wellness coaching to these patients
• Reviews and approves comprehensive assessments and care plans for several panels; works with NCMs on panel management using data to evaluate outcomes from targeted interventions for patient panels. Assists in developing appropriate adjustments to care plans based on this data.
• Ensures NCM equity goals are being established and obtained

Qualifications:

• Experience and strong interest in population health management and quality improvement initiatives using data to help improve care
• Experience working with vulnerable populations, including people with a history of trauma, those experiencing socioeconomic stress, homelessness, or substance use disorders
• Computer skills: Strong proficiency with Microsoft Excel Spreadsheets, entering narrative and other data into a database, Epic EHR. Ability to model and teach these skills to team.
• Strong interpersonal skills and clinical problem solving; supervision experience a plus
• Comfort working in an autonomous clinical setting and nursing in an outreach setting
• 5 years of registered nursing experience with complex patients; BSN preferred but not required.
• Flexibility and strong multitasking skills.

Compensation and Benefits:
***NOW OFFERING A $4,000 SIGN ON BONUS***

• The compensation starts at $42.60 per hour and increases based on years of experience
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.