Customer Service Representative
Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Boston, Massachusetts. This role is focused on providing exceptional service to clients and resolving customer inquiries in a timely manner. The ideal candidate will have prior experience in a customer-facing role and possess strong communication skills.
In this position, you will engage with customers via various channels, addressing their needs and ensuring satisfaction with our services. The role requires a proactive approach to problem-solving and the ability to handle high volumes of inquiries in a fast-paced environment. This is an excellent opportunity to develop your career in customer service while working with a supportive team.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and effectively
- Maintain records of customer interactions and transactions
- Provide product and service information to customers
- Follow up with customers to ensure their issues are resolved
- Collaborate with team members to improve service delivery
Requirements
- Minimum of 2 years of experience in customer service
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Proficient in CRM software and Microsoft Office Suite
- Excellent problem-solving skills
- High school diploma or equivalent
Benefits
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Positive work environment and team-oriented culture
Job Type: Full-Time | Work Type: On-Site | Industry: Customer Service | Experience: Associate
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