Customer Support Specialist

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work. 

How you’ll make a difference:

As a Customer Support Specialist, you will manage inbound customer requests for technical support and services, and in doing so, reinforce Allego’s award-winning reputation as a provider of fast and friendly support to all customers. You will also provide supplemental project assistance for active implementations.

Our Customer Success Team takes pride in helping to transform the way that ideas are shared and learning happens. You will be integral to Allego’s success through:

• Resolving inbound Customer Support questions in a timely and accurate manner via phone and email

• Identifying customer needs and helping customers to leverage specific Allego features
• Analyzing and reporting product challenges and enhancements to Allego’s Product Team
• Provisioning new customer systems and users
• Assisting with supplemental content creation and transformation
• Assisting with feature configuration and activation for new implementations
• Contributing to the Allego Training and Knowledge Base by authoring email templates and articles to help customers

The ideal candidate will have:

• Excellent communication and problem-solving skills
• Detail orientation and are driven by quality
• Ability to operate in an extremely fast-paced and evolving start-up environment
• Experience using a CRM (Salesforce) is preferred
• Bachelors degree or equivalent experience required

Culture and values:

Our core values, better known as Allego’s Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and with each other. Take a look here !

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment:

• Medical/dental/vision
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with matching
• Short & long term disability, AD&D, life insurance
• Pet Insurance
• Sabbatical