Barback
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Readily smiles and maintains an engaging expression throughout full guest experience
- Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.
- Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.
- Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance
- Have a thorough knowledge of menus.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S system.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stations are kept stocked, tidy and clean at all times.
- Service guests to the standard steps of service while implementing fundamental standards as outlined by management
- Breakdown trays of soiled dishes and linen in the dish room according to established standards.
- Be familiar with fire extinguishers, locations and know how to use them.
- Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.
- Other duties as assigned.
- High School diploma or equivalent
- Excellent reading, writing and oral proficiency in the English language.
- 2-year food and beverage serving and/or related food and beverage experience in luxury hotel or restaurant.
- Knowledge of wines, spirits, and mixed drinks.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be highly articulate and avoids slang and excessive use of phrase-fragments
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper, clean and well fitted uniforms.
- Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Maintain consistent and complete communication amongst team and hotel associates.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
- Stock linen, china, silver and glassware for service.
- Ensure all silver equipment is in good condition and polished.
- Maintain and retrieve all food items from the kitchen and attractively and safely transport them to the bar.
- Work closely and communicate with the kitchen staff.
- Assist in the breakdown of the bar and service well.
- Ensure clean, neat and organized work areas and service well.
- Use guest names for all guests as guest name becomes known.
- Supply ice to all bars.
- Assist bartenders with requisitions for all beverages
- Deliver supplies to the bar.
- Assist bartenders in service bars when possible.
- Assist bartenders in opening and closing duties.
- Maintain bars and service stations clean and neat.
- Complete all tasks with utmost concern for safety of fellow employees and equipment.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Hourly Wage : Introductory rate of $25.96 per hour and, following successful completion of 90-day probationary period, the rate increases to $28.84 per hour.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
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