Deputy Director of Administration

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The role encompasses a blend of strategic and tactical activities that are critical to ensure the smooth operation of the Operations Planning, Scheduling & Strategy business unit. This business unit is responsible for Service Planning & Scheduling, Transit Priority, Operations Analysis, and Operational Improvement (via the Lean Strategy team and Workforce Modernization Program). This strategic position focuses on ensuring that the business unit is run smoothly and effectively and achieving its goals as relate to service delivery and bus transformation. This position is also:

• Responsible for building strong, trusting partnerships across the organization.
• Responsible for handling internal communications as well as executive representation of the business unit to external parties including but not limited to community groups, municipal partners, and private entities.
• Responsible for supporting efficient prioritization and decision-making and managing multiple projects organization wide.

• Support the management and delivery of effective, on-time completion of departmental and functional key initiatives, programs and policies, including, but not limited to, those related to Workforce Modernization, Bus Network Redesign, Transit Priority, and Bus Transformation.
• Manage workflow of section staff to improve service delivery and provide measurable result, including the design and implementation of consistent, repeatable processes to improve information flow and decision-making.
• Oversee operations, communications, and administration for the Chief of Operations Strategy, Policy and Oversight, including budget, facilities, and technology needs.
• Coordinate human resources processes, including hiring, on-boarding, leave management, and learning and development.
• Represent the Chief of Operations Strategy, Policy & Oversight to internal and external stakeholders, including elected officials, other state agencies, and non-governmental organizations.
• Assist in the research, development, and drafting of policies and design standards related to service delivery and bus transformation.
• Prepare correspondence, reports, funding requests, charts and presentations utilizing Microsoft Word, Excel, and PowerPoint.
• Support and participate in initiatives to improve organizational performance and effectiveness.
• Develop, manage, and advance effective relationships and partnerships with internal and external stakeholders to support enhanced service delivery.
• Attend and participate in public meetings, often occurring in evenings after regular work hours.
• Perform all other duties and projects that may be assigned.

• No direct reports

• A bachelor's degree from an accredited institution.
• Minimum five (5) years' experience in roles related to administration, project or program management, policy development, preferably in a large or complex organization.
• Two (2) years leadership experience managing people and/or large projects.
• Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
• Experience and demonstrated results in partnering with an executive team to drive organizational change.
• Excellent communication, analytical, and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization and influence their decision-making.
• Strong analytical and problem-solving skills; ability to understand, interpret, and present data.
• Demonstrated proficiency in Microsoft Excel, Word, and PowerPoint.
• Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses.
• Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills.
• Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
• Experience packaging and communicating complex projects for executive board-level presentations.
• Demonstrated ability to think strategically and work in a team environment.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

• Experience in the public sector and/or the transportation industry.
• Experience with process improvement and/or change management.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See for role-specific requirements.

• Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].

• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: pre-tax benefits for parking
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

The MBTA is an Affirmative Action/Equal Opportunity Employer