Front Desk + Client Experience Coordinator — Be the Face of a Growing Firm

Front Desk + Client Experience Coordinator — Be the Face of a Growing Firm

Are you the kind of person who can make someone feel welcome the moment they walk through the door? Do you love keeping things organized, moving smoothly, and just a little more fun? We’re looking for a part-time (to start!) Reception & Client Experience Coordinator who wants to grow with us as we expand into our next chapter.

Who We Are
We’re a high-energy, client-focused estate-planning law firm in Sudbury. We take our work seriously—helping families plan well—but we don’t take ourselves too seriously. We like systems, smart workflows, clear communication, and treating people like humans, not case files. As we gear up for a bigger space and bigger team in 2026, we’re adding someone who can help us elevate the client experience from the moment they step in or call.

What You’ll Do
You’ll be the in-office heartbeat of our daily operation. Your mission:

• Be the friendly, polished, professional face of the firm—greet clients, offer them a comfortable experience, and set the tone for their visit.
• Answer and direct incoming phone calls with clarity, confidence, and kindness.
• Support client intake and onboarding (you’ll work closely with our team to gather information, coordinate next steps, and keep things moving).
• Keep our office running smoothly—light administrative tasks, scheduling assistance, scanning, organizing, and keeping the front area tidy and welcoming.
• Coordinate with our attorneys and paralegals to ensure clients always feel cared for, communicated with, and never lost in the shuffle.
• Grow with us: as the role expands to full time in 2026, additional responsibilities will evolve depending on your strengths and interests.

What You Bring

• Warm, professional energy and comfort interacting with clients in person and by phone.
• Strong organizational instincts—you like order, clarity, and keeping things on track.
• A calm presence and the ability to multitask without losing your cool.
• Curiosity, enthusiasm, and an interest in growing into a larger role as the firm continues to scale.
• A team mindset. You don’t just complete tasks—you help create a great experience.
• Prior office or customer-service experience is helpful, but attitude and aptitude matter just as much.

Why You’ll Love It Here

• Start part-time (3 days/week) with a clear path to full-time early next year.
• You’ll be a core part of our client experience—the person who makes someone’s day better before they even meet with an attorney.
• A friendly, supportive team that values good work, good humor, and treating people well.
• Lots of room to grow as we expand our staff and move into a new building in 2026.
• Competitive pay and a genuinely positive work environment.

How to Apply
Email us directly at [email protected] with your résumé and a short note introducing yourself.
Tell us why you think you’d be a great fit for a client-facing role. For bonus points, include a quick story about a time you delivered an exceptional customer experience, and mention your favorite dessert and why.

If you’re ready to step into a role where you’ll make a real impact every day—and grow alongside a firm that’s on the move—we’d love to meet you.

Pay: $18.00 - $22.00 per hour

Expected hours: 24.0 per week

Work Location: In person