Application Analyst
Kforce has a client in need of an Application Analyst located in Boston, MA. Responsibilities:
- Perform system analysis across the full SDLC for the transit scheduling and operations application, including requirements, design, development, testing, implementation, and support
- Document functional and technical specifications for system changes and enhancements
- Configure application components, define foundational data elements, and manage version control
- Maintain technical documentation
- Provide 2nd-level support for application issues, escalating to IT teams or vendors as needed
- Manage user access provisioning and environment configurations
- Monitor and troubleshoot batch processes; run ad-hoc queries and reports
- Support QA with application behavior clarifications for test script creation
- Handle sensitive information appropriately and respond professionally to inquiries
- Participate in on-call rotation and work flexible shifts, including nights/weekends
- Perform related duties and projects as assigned
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
- 3+ years in application support, system analysis, or IT operations
- Knowledge of SDLC processes and methodologies
- Experience with application configuration and data management
- Ability to write and execute SQL queries and generate reports
- Familiarity with batch processing and job scheduling tools
- Understanding of system integrations and troubleshooting
- Experience with release management and environment setup
- Knowledge of IT infrastructure components
- Strong problem-solving and documentation skills
- Excellent communication and customer service skills
- Ability to handle sensitive and confidential information
- Willingness to work on-call and flexible shifts, including nights/weekends
- Ability to manage multiple priorities independently in a fast-paced environment
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