IT Support Specialist I

Duties & Functions:

Receive prioritize document and actively resolve end user technology issues and requests via phone email in person or using remote tools.
Install diagnose repair maintain and upgrade laptop and desktop software hardware and equipment while ensuring optimal performance and connectivity.
Support end-user training where required.
Support all company IT policies and data protection standards.
Escalate support issues to appropriate personnel as needed.
Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation.
Collaborate with other departments for problem resolutions as necessary.
Create system/user documentation.
Maintain Computer/IT equipment asset listing.
Travel occasionally to remote locations to provide onsite support adhering to all biosecurity standards and protocols.
Be on call on a rotational basis.

Skills & Abilities:

Knowledge of:

Microsoft windows Operating Systems
Microsoft Office Suite
Printer installation and support
Mobile devices including tablets and phones
Basic Networking
Familiarity with ITSM tools

Skill in:

Customer service
Clear and concise verbal written and telephone communication
Time management and prioritization with incoming tasks/requests

Ability to:
Be on call per the on-call rotation
Analyze complex problems and make sound recommendations
Perform administrative tasks including creating documentation and tracking incident tickets
Operate independently as well as in a group setting

Physical Demands

Climbing: Less than 20%

Crawling/Stooping: Less than 20%

Hearing: Over 70%

Heavy Lifting: Less than 20% Choose an item.

Manual Dexterity: 41% - 70%

Pushing/Pulling: Less than 20%

Speaking: Over 70%

Standing: 20% - 40%

Visual: Over 70%

Walking: 20% - 40%

Compensation and Benefits:

Targeted pay range of $50000-$56000 USD per year depending on experience and qualifications.

The Maschhoffs offers full-time regular employees a comprehensive benefits package including:

• Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan.
• Two options for dental coverage both of which cover three main types of expenses and cover preventative care at 100%.
• Group rate vision benefits.
• Complimentary Basic Life Insurance as well as voluntary employee spouse and child life insurance policies.
• Short Term and Long Term Disability coverage at no cost to the employee.
• A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions which is immediately vested.
• A generous paid time off program including a life event day and volunteer day each year for full time employees.
• Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.

Required Experience:

IC