Senior General Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior General Manager – JLL

What this job involves: Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.

What your day-to-day will look like:

• Conduct regular property inspections to ensure operations meet JLL standards and client expectations
• Collaborate with clients and regional management to develop strategic plans and annual budgets
• Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs
• Manage service contracts, vendor relationships, and competitive bidding processes
• Support leasing teams with lease negotiations, documentation, and administration
• Supervise building personnel including Chief Engineers, General Managers, and Property Associates
• Analyze financial statements and prepare monthly, quarterly, and annual client reports
• Coordinate tenant service requests and maintain proactive tenant relationships
• Ensure compliance with safety procedures, emergency protocols, and regulatory requirements
• Cross-sell JLL services and participate in business development activities
• Implement Quality Tenant Service (QTS) programs across assigned properties
• Manage collection processes and tenant billing reconciliations
• Conduct performance evaluations and develop career paths for property team members
• Represent JLL in local business and real estate community networking events
• Coordinate with Client Accounting Services for financial management and reporting

Required Qualifications:

• Associate or Bachelor's degree in related field
• 8+ years of commercial real estate or property management experience
• 5+ years of people management experience supervising 4+ staff members Proven experience with budget preparation, financial reporting, and lease administration
• Strong knowledge of building systems, maintenance operations, and construction management
• Demonstrated financial and accounting acumen with variance analysis capabilities
• Excellent written and verbal communication skills for client and tenant interactions
• Proficiency in Microsoft Office Suite and budget management applications
• Experience managing portfolios of multiple commercial properties

Preferred Qualifications:

• Advanced degree in real estate, business administration, or related field • Industry certifications (RPA, CPM, BOMA designations)
• Experience with major capital improvement projects and construction coordination
• Current real estate license (salesperson or property management license)
• Knowledge of HVAC, electrical, and mechanical building systems
• Familiarity with lease accounting standards and CAM reconciliation processes
• Experience with emergency management and life safety systems
• Previous experience in business development or client relationship management
• Knowledge of local real estate market conditions and regulations
• Experience with property management software platforms
• Understanding of sustainability and energy management programs

Location: [Onsite]

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.