Account Manager

Sr. Personal Lines Account Manager

Job Category: Insurance Services

Location: Woburn, MA 01801, USA

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages a higher volume of client relationships;
• Demonstrates the ability to work independently, confidently make sound decisions, and requires little direction from upper management to perform the duties of the position;
• Displays strong knowledge of Salem Five Insurance Services (SFIS) products and services to handle more complex client requests;
• Is a proven team player who serves as a leader for special projects at the agency: evaluating needs, making recommendations to management; engaging appropriate internal resources; motivating team members to deliver results.
• Trains new or less experienced CSRs to company policies, procedures.
• Serves as a role model in achieving the highest standards on behalf of Salem Five Insurance Services.
• Makes recommendations to management for operational enhancements.
• Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable and accurate service.
• Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information.
• Receive and process client requests via telephone, mail or walk-in to include completing paperwork, entering and updating account information on insureds' risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered.
• Complete applications for new business and submit to the companies for processing within 24-48 hours of writing the policy.
• Create new risk files via computer and enter insureds' policy and coverage data. Enter follow-up for CSR to track new business or change rate class (date first licensed).
• Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable. Send renewal letter with each policy advising recommendations including liability or deductible, etc. Add VRC.
• Market accounts when sending home renewals, no auto, no VRC, no umb, INC OBI etc.
• Review insureds' renewals for accuracy.
• Prepare price quotes for new and existing clients as requested.
• Understand and support the company's sales policies and procedures so as to provide proper and effective service for clients.
• Handle and resolve client complaints and/or concerns in an expeditious and tactful manner. Advise Personal Lines Manager regarding major issues.
• Document all contact with clients in traxlog and gather expiration dates, account sell and to acquire information as to their insurance needs.
• Document all problems or issues with carriers for Personal Lines Manager to discuss with Marketing Representative.
• Utilize weekly follow-up lists to monitor pending endorsements and other items on the list, and document in traxlog instances where endorsements exceed a four-week turnaround time.
• Follow expiration lists to assure policy renewal. Provide Processing Department with declaration if system needs to be updated.
• Maintain knowledge about company policies, procedures relating to underwriting, rating and billing. Maintain, review and communicate changes for the carrier assigned and highlight the changes during the monthly Personal Lines Meeting when needed.
• Maintain expertise regarding the insurance products offered by different insurers.
• Attend industry seminars to broaden knowledge, and share information with Personal Lines Department.
• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience. Minimum of 3 years Personal Lines experience required. Excellent Microsoft applications skills (Word, Excel, Access, Power Point) and excellent verbal and written communication skills are essential. Ability to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required. Experience with Singlepoint and Epic preferred, not required.

CERTIFICATES, LICENCES, REGISTRATIONS

Property & Casualty Insurance license required.

PHYSICAL DEMANDS

The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range: $70,000 - $90,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.