CSR - Customer Service Rep

You’re the best and you want to join a team that appreciates you! Do you take pride in a job well done? Ready to join a team that truly values you and your skill? Maffei Services may be the perfect fit for you!

Maffei Services is the trusted expert for residential plumbing & HVAC services in the North Shore of Massachusetts and Southern New Hampshire area. We believe in offering the best value and service to our customers as well as to our employees.

Why Join Us?

• Great Pay! Up to $30 p/hr PLUS Weekly Bonuses up to an additional $50 p/day! (hourly pay based on experience)
• Comprehensive Benefits Plan Including: Medical, Dental, Vision and More (100% Medical Insurance for you and your family!)
• 401K + Company Match
• Paid Holidays
• Paid Time Off & Sick Days
• Continual Training & Education
• Work from home in inclement weather
• Growth Opportunity
• A Positive Team Environment!

What Makes YOU Great

• You will promote customer satisfaction by converting incoming customer calls into booked service appointments
• You will evaluate customer calls and match the right technician to every job.
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Maffei Services by visiting . When you're ready, please follow the directions at to apply for this position.

Don’t delay, APPLY TODAY!

Maffei Services is an equal opportunity employer. All applicants are considered without regard to race, age, color, gender, ethnic group, national origin, religion, citizenship, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Pre-employment background checks and drug tests are required to be considered for this position.