Sr Colleague Relations Specialist

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about

who we are at Point32Health

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Job Summary

Reporting to the Director, Colleague Relations, the Senior Colleague Relations Consultant is responsible for managing complex workplace investigations, providing advice and counsel on workplace matters, facilitating training and providing subject matter expertise on Point32Health policies. Consider creative and alternative resolutions to effectively resolve difficult matters in a way that is mutually agreeable to all parties involved. Additionally, CR/ER Consultants conduct intake conversations, provide advice on Performance Improvement Plans, Corrective Action and options for resolving workplace concerns. This role works closely with the in-house legal team, Human Resources Business Partners and with the wider Human Resources community and clients to deliver a fair, consistent CR/ER service, both minimizing risk to the business and aligning work to meet business needs.

Job Description

Key Responsibilities/Duties – what you will be doing (top five)

• Work with assigned HR Business Partners to resolve complex workplace matters including but not limited to conducting investigations in response to formal complaints, including interviewing appropriate parties, reviewing and gathering related documentation/data, drafting of summary reports and presentation of recommendations for effective resolution.
• Provide expertise and consultation to the business in addressing colleague behavior and performance concerns, including assisting on the development and delivery of appropriate feedback or corrective action that aligns with company values and processes.
• Develop strong relationships and act as a liaison between HR, Legal, and the business areas on colleague relations issues.
• In collaboration with HR Business Partners and other HR colleagues, provide effective guidance, advice and referrals on human resources policies and procedures and laws and regulations in order to ensure compliance with HPHC policies and with state and federal employment laws, such as FLSA, PFML, ADA, FMLA, and EEO/Affirmative Action.
• Manage complex, high risk and sensitive workplace issues and conflicts, including allegations of harassment, discrimination, and/or bullying, terminations, disability and other related leaves, partner with the Compliance and Privacy groups as needed.
• Participate in the review, maintenance, and communication of HR policies and procedures in compliance with state and federal law.
• Provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in colleague relations to actively drive proactive solutions to minimize reactive work and to improve levels of colleague engagement.
• Coaches managers and colleague in successful resolution of workplace issues and conflicts.
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required (minimum): Bachelor's degree in human resources, business, or a related field or equivalent experience
• Preferred:

Experience

• Required (minimum): 5-8 years of recent human resources experience in an colleague relations consulting role with exposure to employment and labor law, preferably in a large, complex organization
• Preferred:

Skill Requirements

• Exemplary judgment with a successful track record of managing complicated colleague relations issues
• Strong written and verbal communications skills. Must have the ability to deliver clear and succinct messages.
• Resilient, collaborative, flexible, innovative.
• Excellent communication, analytical and problem-solving skills.
• Strong attention to detail.
• Highly collaborative with business partners and department coworkers.
• Attention to detail and strong organizational skills.
• Ability to work with sensitive information and maintain confidentiality.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$89,560.80 -$134,341.20

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

[email protected]