Desktop Support Technician

Description

-Performs day- to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

-Perform day-to-day responsibilities utilizing ServiceNow.

-Prioritize and evaluate a variety of technical issues.

-Ensure proper recording, documentation, and closure of tickets.

-Triage, resolve, and escalate issues to appropriate teams.

-Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.

-Field phone calls or chats throughout the day from internal employees

-Perform research as necessary to answer questions and resolve issues.

-Stay current with existing and emerging technologies, changes and updates.

-Willing and able to coach junior and mid-level engineers with complex incidents.

Qualifications

-Bachelor’s Degree in a related field but can be replaced by 7 years of related experience

-7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.

-7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.

-Must have a thorough understanding of Windows systems, applications.

-Must have strong analytical and troubleshooting skills.

-Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

-Ability to work in a team environment, provide solutions, diagnose and resolve problems.

-Proficient in prioritizing project tasks and troubleshooting complex and advanced end-user issues.

-Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

-Proficiency with Microsoft Windows 11 Operating Systems, Microsoft O365/M365

-Proficiency with Microsoft Active Directory Users and Computers

-Proficiency with Cisco Remote VPN Access

-Proficiency with Microsoft file and print services

-Proficiency with Apple Mobile Systems

-Proficiency with DELL hardware

-Microsoft or other industry related professional certifications are preferred.

Attributes:

-Team Player, willing to share knowledge and pitch in wherever needed.

-Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.

-Technical Aptitude – capable of handling a multitude of technical issues.

-Excellent written and verbal communication - Ability to accurately convey an issue.

-Patience and flexibility.

Additional Skills & Qualifications

Nice to Have: IBM MaaS360 experience

Job Type & Location

This is a Contract to Hire position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $30.00 - $36.05/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cambridge,MA.

Application Deadline

This position is anticipated to close on Nov 15, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.