Senior Manager, Analytics

America's Test Kitchen helps millions of home cooks create foolproof recipes with confidence. As Senior Manager, Analytics, you'll play a key role in understanding what makes our community tick—from their first recipe search to becoming devoted long-term subscribers. Your insights will directly influence how we grow our digital subscription business and serve our passionate cooking community better.

The person in this role will be an important contributor to the Research, Analytics & Data team and its mission to drive ATK's growth by providing data-driven insights and recommendations to the organization. The position will report to the Director of Research, Analytics & Data and be based in Boston, MA. You'll execute analytical projects and contribute to cross-functional initiatives while collaborating with stakeholders across a variety of functions. The ideal candidate will have experience with driving growth in a subscription-based business.

Day-to-Day

Fuel growth in America's Test Kitchen's Digital Subscription business by delivering insights around consumer behavior, including:

• Contribute to the development of predictive models for churn and retention
• Help identify leading indicators for downstream engagement
• Support pricing optimization efforts through customer segment analysis
• Analyze what content and features resonate most with different audience segments
• Examine the customer journey across ATK's TV shows, digital platforms, and print magazines to optimize cross-channel engagement
• Contribute insights on what drives home cooks to become loyal, long-term subscribers

Execute analytical projects:

• Translate business problems into analytical questions, working with stakeholders to refine requests into clear, answerable questions
• Identify the data that best addresses business needs, determining what questions to ask of the data to uncover root causes and opportunities
• Partner with others as needed to obtain and manipulate data from our cloud data warehouse and other sources
• Analyze the data using statistical methods and exploratory techniques
• Present findings and recommendations to stakeholders

Contribute to cross-functional projects:

• Work with project teams to apply data in design, execution, and success measurement
• Identify and document data collection requirements that are critical for measuring success, then partner with Engineering to ensure successful implementation
• Explore data to identify trends, anomalies, or opportunities, formulating hypotheses and designing analyses to test them
• Support the prioritization of initiatives for the Research, Analytics & Data team's roadmap

Prepare and deliver recurring reports:

• Create and maintain dashboards and reports that track key business metrics
• Act as a resource, helping others in the organization benefit from data-driven decision-making

What You Bring to the Team

Required:

• 7-9 years of experience in applying data & analysis to drive customer growth, customer loyalty, or similar organizational objectives
• Strong analytical problem-solving skills with ability to ask insightful questions that uncover root causes and identify opportunities
• Hands-on technical experience with modern data platforms and analytics tools:
  • Proficiency in SQL for querying and manipulating data in cloud data warehouses (Snowflake, Google BigQuery, Amazon Redshift, or Databricks)
  • Experience creating clear, compelling visualizations and dashboards using modern platforms (Tableau, Looker, Power BI, or similar)
• Ability to synthesize data from across a variety of sources and customer touchpoints
• Ability to translate data into actionable recommendations
• Ability to work collaboratively with stakeholders from a variety of functional areas within an organization
• Strong communication and presentation skills, including the ability to explain complex analysis to diverse audiences

Preferred:

• Experience with subscription products (apps, web & print)
• Media industry experience across a variety of media channels (TV, video, social media, email)
• Experience with transforming large amounts of data to support further analysis or data loads to 3rd party systems
• Python or R for statistical analysis
• Familiarity with data architecture or data modeling concepts

This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely.

Budgeted Salary: $80,000-$110,000

The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law.

About America’s Test Kitchen

The mission of America’s Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (America’s Test Kitchen, Cook's Country, and America’s Test Kitchen: The Next Generation), award-winning magazine (Cook’s Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Boston’s Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at https://www.americastestkitchen.com/.

Why America’s Test Kitchen:

We're passionate about cooking, and about creating the best place to work. We're small enough for your ideas to make a big impact, and large enough to offer you opportunities to grow professionally at any stage of your career. We want you to take risks and make mistakes — that's how innovation happens in our test kitchen, in our offices, and in life.

We at America’s Test Kitchen believe food media can be a powerful force for social change. We are passionate about building an inclusive workforce that represents many different cultures, backgrounds, abilities, identities, and perspectives.

We welcome your application.