Program Representative

Job Summary:

The Program Representative is responsible for a caseload of clients participating in a federal or state rental assistance program that we manage. Under the supervision of the Director of Rental Assistance, the Program Representative ensures that program participants and owners receiving rental assistance comply with program requirements in accordance with all applicable state or federal regulatory requirements as well as RCAP’s internal policies and procedures. They conduct this according to RCAP’s objectives and standards and support a team-oriented, healthy, and dynamic, work environment.

Key Responsibilities:

• The highest priority is completing annual re-examinations for an assigned caseload, ensuring un-interrupted housing assistance. Process includes but is not limited to notifying clients of scheduled meetings; interviewing clients (may require home visits); verifying all income, assets, and expenses; documenting the verification process; calculating subsidy amounts accurately and entering all pertinent data into the mandated software system; sending all required notifications to landlords and participants in a timely manner.
• Performs all essential duties required by the program funding source and by RCAP Solutions internal policies and procedures.
• Conducts orientation for new voucher holders, ensures proper documentation is completed and inputs confidential data into required secured systems.
• Verifies income and family composition eligibility for prospective program participants and documents files in accordance with federal/state requirements and RCAP administrative policies.
• Determines adjusted income, participant’s share of rent and program subsidy levels using the income and assets third party verification process in accordance with Federal or State HUD and DHCD regulations, policies and RCAP’s administrative policies.
• Processes interims income and family composition changes, contract rent increases, and move examinations
• Issues vouchers and conducts lease-ups; calculates estimated subsidy amounts and enters pertinent data into software; sends all required notifications to landlords and participants in a timely manner.
• Processes timely housing assistance terminations according to established procedures.
• Maintains and documents communication with applicants, participants, and landlords relative to program administration.
• Processes all incoming and outgoing PORTS and transfers to and from other non-profits or housing authorities
• Reviews monthly and quarterly EIV reports regarding new hires and deceased tenants.
• Reports program compliance issues such as violation family obligations evictions, income eligibility, and fraud to the program manager.
• Scans all completed certifications to software systems.
• Responsible for creating and maintaining documents/reports in approved and specify software program/s.
• Copies and maintains all forms and files needed to perform tasks.
• Refers clients to appropriate community resources for assistance.
• Collaborates with community resource agencies and landlords to support clients with positive tenancy and sustained housing assistance.
• Coordinates job activities and appropriate agency personnel to assure continuity in meeting agency goals.
• Meets and cooperates with federal and state monitoring officials, auditors, and others, as required.
• Increase knowledge by reviewing current industry notices and literature, attending seminars, training workshops and/or classes related to the work.
• Lead with RCAP Solutions values: Integrity, Empathy, Empowerment, Passion, Community and a Commitment to a Better Tomorrow.
• Other duties as assigned by supervisor.

Experience Requirements:

• Minimum of two (2) years of experience in housing and/or working in social service agencies or related experience and/or training.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, along with software systems.
• Excellent time management, organizational, and communication skills.
• Highly motivated self-starter.
• Possess a high level of attention to detail and accuracy. Able to maintain confidentiality.
• Excellent attention to detail, organizational skills, and the ability to handle multiple projects simultaneously.
• Strong communication skills and the ability to work collaboratively with staff, leadership, external vendors, and stakeholders.
• Encourage a positive work environment that is inclusive and supportive of change.
• Ability to work independently or in a team environment with minimal supervision.
• Bilingual: English/Spanish preferred.

Education Requirements:

• Associate’s degree or equivalent two-year college or technical school or a minimum of two (2) years’ of work experience in housing and/or working in social service agencies or related experience and/or training; or equivalent combination of education and experience.

Certifications or Licensures:

• Must have reliable transportation.
• Must complete Nan McKay or Quadel, HUD and/or DHCD required training and become certified within one (1) year of hiring.

Working Conditions/Physical Requirements:

• Typical office settings include the ability to spend extended hours sitting and using office equipment and computers.
• Move regularly from sitting to standing position as well as frequently bending to maintain files.
• Ability to work on repetitive tasks and use fine motor skills to handle and control objects.
• Ability to use earpieces or headphones. Speak, listen, and understand others.
• Occasionally lift 15 to 30 lbs.
• Occasionally travel locally.

Benefits:

• Medical, vision, and dental insurance
• 403(b) retirement plan with company contribution and match
• Long-term disability insurance coverage
• Free life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Offerings
• 14 paid holidays
• Your birthday is an additional paid holiday (after 1 year of service)
• And more!

Salary: $24.00 - $25.00 per hour

FLSA Status: Non-Exempt

Job Type: Full-time

Work Location : In person