Customer Service Representative

Job Description

Job Description

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

Key Responsibilities

• Answer inbound calls within specified service levels, providing members with efficient and professional service.
• Maintain a full understanding of Credit Union products and services.
• Accurately process routine transactions and file maintenance while tracking member interactions.
• Proactively problem-solving with the scope of responsibility.
• Cross-selling additional products.

Qualifications

• High School Diploma or equivalent required
• Previous banking or experience in a call center environment preferred.
• Good written and verbal communication skills with the ability to manage multiple tasks in a timely manner.
• Be able to provide superior service by collaborating as a team and deliver high-quality service to both internal and external members, while embracing the fundamental values of RFCU's organizational culture.

Work Schedule and Benefits

As a Member Solutions Advocate, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.