Field Service Technician
- Provide on-site technical support for customer projects, ensuring efficient execution of day-to-day activities.
- Support ‘cold' commissioning (electrical checks using auxiliary power) and ‘hot' commissioning of battery systems (energized electrical checks) and correct battery related performance issues including performing cell and module charging/balancing, and/or other site related equipment.
- Support the decommissioning of battery systems and sites, which can include site maintenance, cleanup, and disassembly and removal of equipment.
- Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily.
- Serve as an escalation point for field service-related issues, working with customers to resolve concerns in a timely manner, striving to provide excellent customer service.
- Promote a collaborative and solutions-oriented team culture.
- Understand and collaborate with others to ensure field teams are tracking toward positive operational metrics.
- Gather and report on customer feedback to improve service processes.
- Support the execution and continuous improvement of standard operating procedures (SOPs) for all service activities.
- Collaborate with team members to adopt new tools and technologies for field operations.
- Ensure compliance with safety regulations, company policies, quality guidelines and industry standards to deliver best in class service.
- Ensure all project related administrative tasks are completed on time per schedule, including daily reports and expense reports.
- Travel to and remain at assigned jobsites until assigned tasks are completed.
- Manage field tools for field assignments/projects.
- Ensure excellence in all operational areas.
- Technical or Trade degree, High School diploma, GED, or equivalent work experience.
- 1+ experience as a field service technician in the electrical power generation, renewable energy spaces, or similar and possess related safety certifications.
- Experience with computers and installation of controls related firmware and software.
- Fluent with Microsoft Office applications (Word, Excel, Powerpoint, etc.)
- Strong communication and interpersonal skills.
- Ability to effectively work as an individual but also coordinate and work with a team.
- Continuous learner and capable of executing multiple projects and objectives.
- Ability to follow directions and complete tasks per commitment.
- Self-directed, highly detail-oriented, organized, and flexible.
- Accomplishments that reflect leadership, teamwork, integrity, and accountability
- Willingness to travel and work with customers
- Requires ability to regularly lift objects 50+ lbs, stand sit or kneel for extended periods, and work outside in broad range of weather conditions
- Requires 75% or more regional travel to customer sites, working a 3 week on, 1 week off shift.
- NOTE: You must be located within a 3 hour drive of Springfield, MA to be considered for this role.
- Annual Bonus Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
- 401(k) program
- Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
- Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
- Company paid life, AD&D, and disability insurance
- This position pays from $30.00 -$45.00 and is eligible for overtime. Wages are estimated based on national averages and may vary based on experience and certifications.
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