Business systems analyst

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About The Role

UKG is seeking an experienced Business Systems Analyst to join our Enterprise Solutions and Experience (ESE) team to play a key role in supporting and transforming our enterprise systems landscape. This role provides an opportunity to partner with UKG business functions to analyze business requirements and understand desired outcomes related to M&A Quote to Cash systems.

Responsibilities

• Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.
• Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.
• Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.
• Software Development: Build/configure, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements.  Collaborate with engineers when applicable.
• Testing: Implement testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. Collaborate with engineers when applicable.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.
• Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. Collaborate with engineers when applicable.
• Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.  
• Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.
• Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.
• Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production.
• Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials.
• Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI).
  
  

About You

Basic Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.
• 3+ years of business systems analysis or professional software development experience
• 2-3+ years of global CRM experience, including understanding of several of the following Quote to Cash processes: quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.
• 2-3+ years working with Salesforce.com
• Salesforce Administrator certification required
• Solid understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Revenue Cloud (CPQ + Billing Managed Packages).
• Strong organizational and problem-solving skills, eagerness to learn and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Experience in agile development practices
  
  

Preferred Qualifications

• Strong organizational and problem-solving skills, eagerness to learn and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Experience with Merger & Acquisition (M&A) IT integrations and system/data migrations
• Familiarity with any of the following systems: Dun & Bradstreet, Conga, DocuSign, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365
• Hands on experience with configuring Salesforce CPQ (SteelBrick) and Salesforce Billing
• Salesforce Advanced Administrator certification
• Salesforce CPQ Specialist certification
• Familiarity with ServiceNow or a similar ITSM tool
• Familiarity with Project Management tools (Azure DevOps / JIRA)
• Familiarity with CI/CD pipelines and test automation tools (Gearset)
• Commitment to continuous learning and professional development
  
  

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $71,900 to $103,350, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at