Program Manager III, Network Quality

Overview

The Program Manager III, Network Quality and Systems Integration, plays a vital role in executing high-priority quality and patient safety, service excellence, regulatory compliance, and operational improvement initiatives across the DFCI regional campuses.

Under the direction of the Associate Medical Director for Quality, DFCI Network and in collaboration with Network Operations, Network Nursing leadership, the Department of Quality and Patient Safety, and regional site leadership, the Program Manager leads measurement, performance analysis, stakeholder engagement, action planning and oversight, and process improvement activities that advance the quality and reliability of patient care and the achievement of Institutional goals.

In addition to driving a systematic and coordinated approach to quality management across regional sites, the Program Manager will support connectivity between the DFCI network and Longwood and Chestnut Hill campuses, onboarding and integration of new regional programs, and collaboration with regional campus host hospitals.

The ideal candidate will have strong experience in healthcare operations, systems, and performance improvement, with the ability to analyze quality and operational data to drive continuous improvement initiatives. Key duties include managing communication and reporting processes, supporting system-wide growth and integration programs, coordinating educational and onboarding activities, and serving as a trusted liaison across departments and leadership teams. This role also contributes to strategic planning, process standardization, and future-focused healthcare delivery initiatives through collaboration on research, pilots, and program development efforts.

Hybrid, 2-3 days on site per week. Will have dedicated space at the DFCI-Foxborough regional campus but will also be expected to spend time at other regional campuses.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Scope and Complexity: Lead complex programs with significant organizational impact, involving multiple high-priority projects and cross-functional teams.
• Decision Making: Exercise significant decision-making authority in program planning, execution, and resource management, with a focus on strategic outcomes.
• Stakeholder Interaction and Communication: Collaborate with senior leadership and external partners to align program objectives with organizational goals and drive success.
• Program Leadership: Provide leadership and direction to teams, fostering a culture of excellence and continuous improvement.
• Quality Improvement: Implement best practices in quality assurance, developing strategies to optimize processes and continuous improvement.
• Documentation: Maintain accurate program documentation and ensure compliance with institutional policies and procedures.
• Strategic Planning: Develop and implement strategic plans for program execution, ensuring alignment with institutional priorities and long-term goals.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Extensive experience in program management with a proven record of accomplishments.
• Strong leadership and strategic thinking skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in advanced project management tools and methodologies.
• Ability to navigate complex organizational dynamics and drive change.
• Ability to manage multiple priorities and adapt to changing circumstances in a fast-paced environment.
• Strong analytical skills, with the ability to interpret data and make informed decisions.

MINIMUM JOB QUALIFICATIONS:

• Bachelor's degree in Business administration, management, healthcare, or a related field.
• Seven (7) years of relevant experience with progressively increasing responsibility of which at least four (4) years must be in program management OR comparable roles.
• Project or Program Management Professional certification (PgMP, PMP, etc.). preferred

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$108,280.00 - $118,915.00