Field Service Engineer - Boston

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting‑edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting‑edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

The Field Service Engineer will be responsible for:

• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

The territory is primarily Boston/Massachusetts but also includes smaller accounts in the following states: ME, NH, VT and RI.

Key Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding the following:
  • Response time
  • PM completion Rates
  • Service callbacks
  • Customer Satisfaction Survey Results
• Other duties as assigned.

Education, Experience and Qualifications

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1+ Years Experience in one of the following: Field Service, In‑house Biomed, Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required required

Standard Physical Demands

• Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

Standard Working Conditions

• Offsite Position - Constantly
• Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
• Vision (Color) - Constantly
• Bending - Frequently

Travel Requirements

• 75% Travel may be required, including international.

What we offer

Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.

$75,000/year - $90,000/year + bonus + benefits
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to salary, Diasorin offers benefits.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [email protected] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre‑employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third‑party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.