Customer Success Manager (B2B, Nebius Academy)

We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US .

This role combines account management, project coordination, and client support . You will be the primary point of contact for clients, ensuring smooth delivery, high satisfaction, and long-term retention.

The role is hands-on and execution-focused, with a strong emphasis on communication, ownership, and problem-solving.

What you will do:

Customer & Account Ownership

• Manage a portfolio of clients from onboarding to renewal
• Act as the main point of contact for all client-related topics
• Build long-term relationships with client stakeholders
• Ensure clients achieve their business and learning objectives
• Proactively identify risks and prevent churn

Project Coordination

• Coordinate onboarding, launches, and ongoing client initiatives
• Manage timelines, expectations, and deliverables
• Align internal teams around client needs and priorities
• Ensure clear communication and progress at all stages

Client Support & Issue Resolution

• Handle client questions, requests, and escalations
• Work closely with Product, Tech, and Operations teams
• Maintain a high standard of responsiveness and clarity
• Ensure a consistently strong client experience

Analytics & Process

• Monitor account health, engagement, and usage
• Maintain accurate client data in CRM / internal tools
• Identify patterns, risks, and improvement opportunities
• Contribute to improving Customer Success processes

What we can offer you:

• 100% remote collaboration.
• Flexible working hours.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, LatAm, and more!

Brand:
Nebius Academy

REQUIREMENTS

• 2+ years of hands-on experience in one or more of the following roles: Customer Support, Project Management, Product Management, Account Management, or Customer Success
• Fluent English (written & spoken)
• Strong analytical and structured thinking
• Excellent communication and stakeholder management skills
• Ability to manage multiple clients and priorities
• You are proactive, structured, and comfortable owning outcomes.
• You enjoy working with clients, solving problems, and coordinating across teams.
• You are reliable, detail-oriented, and calm.

Nice-to-have

• Experience working in B2B
• Background in EdTech, SaaS, or IT
• Experience working with EU and/or US clients
• Experience with CRM / CS tools (HubSpot, Salesforce, Planhat, etc.)