Client Services Manager
- Short term & Long-term Disability
- Paid Time Off
- Life Insurance
- Pay On Demand
- Bonus structure
- Varied Discount Programs
- Create and implement an onboarding process for new clients requesting services.
- Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
- Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
- Determine the service offerings needed to enhance seniors’ quality of life.
- Complete assessments and re-assessments using LIFE Profile
- Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
- Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
- Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
- Adapt and communicate the client care plans as needed.
- Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
- Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
- Generate internal growth each month consistent with company goals.
- Proactively prevent and resolve problems and issues reported.
- Bachelor’s degree
- 3+ years’ experience in customer service, client services and management, sales, and account management experience
- Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
- Ability to learn software programs quickly.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook
- Great Place to Work Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
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