Office Manager

The Job Loft LLC
Leominster, MA

 

This position oversees HR, customer service, and accounting operations, ensuring smooth day-to-day administration, regulatory compliance, and effective cross-department coordination in a manufacturing environment.

Responsibilities

Human Resources & Compliance

  • Administer employee benefits, open enrollment, workers’ compensation, and leave programs.
  • Manage onboarding and offboarding processes, including new-hire paperwork, safety training, and system access.
  • Maintain employee files and ensure compliance with state and federal employment laws.
  • Process payroll and coordinate with managers on timekeeping, wage changes, and reporting.
  • Monitor employment law updates and implement policy changes as needed.
  • Support performance management, employee relations, and documentation requirements.

Customer Service & Office Administration

  • Act as the main point of contact for customers, providing professional and timely support by phone and email.
  • Enter customer orders accurately, process order confirmations, and coordinate with production and shipping to meet delivery timelines.
  • Handle order tracking, invoicing, and resolve any discrepancies or issues promptly.
  • Manage incoming calls, mail, and general administrative requests.
  • Maintain office supply inventory and vendor relationships.
  • Administer the company fleet and driver compliance program, including vehicle maintenance and insurance tracking.
  • Track company fixed assets and maintain related documentation. Accounting

Oversight & Support

  • Supervise accounting functions and provide backup support for AP, AR, bank reconciliations, and month-end close.
  • Assist with reporting, audits, and budgeting as needed.

Benefits

  • Health Insurance
  • Paid Time Off (PTO) and Sick Leave
  • Paid Holidays
  • 401(k) with Company Match
  • Life Insurance (LI)
  • Short-Term Disability (STD)
  • Annual Bonus
Posted 2025-11-13

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