Product Manager

Lifted, an Upwork Company
Newton, MA

An enterprise client is seeking a commercially focused Product Manager to help guide the evolution of their software product. The goal is to streamline a labor-intensive product into a more intuitive, self-service experience—leveraging AI tools and customer feedback.

Job Description

For this project, the selected candidate will:

  • Interview customers to identify pain points and opportunities for streamlining.
  • Use AI tools to summarize and distill insights from customer conversations.
  • Translate feedback into actionable direction for the software (via natural language tools).
  • Set up and maintain software/product processes to reduce manual intervention.
  • Collaborate with the engineering team by gathering and communicating customer feedback.
  • Manage projects and track progress using Jira, Confluence, and other collaboration tools.

Qualifications

Ideal candidates will have:

  • Solid product management and project management experience.
  • Familiarity with product management methodologies and market research.
  • Strong communication skills and the ability to work directly with customers.
  • Proficiency with Jira, Confluence, and Microsoft Office.
  • Preferred skills include: Experience with AI tools such as Claude and Devin, as well as exposure to UI/UX practices.

Nice to have:

  • Provide input on UI/UX improvements that enhance usability.

Additional Information

Work details:

  • Expected time commitment is at least 30 hours per week for at least the next 6 months.
  • Role had potential to evolve into a longer-term opportunity.
  • Must be able to overlap at least 50% of working hours with EST business hours to collaborate with the internal teams.
  • Flexible project-based workload; expected to take initiative in shaping the product’s future direction.

Posted 2026-01-08

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