Guest Service Agent
- Greet and welcome guests upon arrival and departure in a professional and courteous manner.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
- Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Process payments and handle billing transactions securely and accurately.
- Maintain cleanliness and organization of the front desk area.
- Promote hotel services, amenities, and local attractions to guests.
- Minimum of (1) year experience in guest service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Proficiency with computers and reservation software is a plus.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
- Opportunities for career growth and advancement within the company.
- Employee discounts on hotel stays and amenities.
- Supportive and inclusive team environment.
- Dental and Vision
- 401(k)
- Free employee parking
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