Bilingual Call Center Specialist (Human Services)

ProPivotal Staffing
Framingham, MA

Bilingual Call Center Specialist (Human Services)

We are seeking a Bilingual Call Center Specialist (Human Services) fluent in Haitian Creole and English to support families in accessing childcare financial assistance and community resources.

This contract role pays up to $24/hour and includes full training, AIRS (Alliance for Information & Referral Systems) certification opportunities, and a hybrid work schedule based in Framingham, MA.

What You’ll Do:

  • Support families by answering calls and assessing eligibility for childcare financial assistance
  • Provide accurate, bilingual information about local childcare providers and resources
  • Enter and manage case details in online systems with accuracy and confidentiality

Requirements:

  • Fluent in Haitian Creole and English (written and spoken).
  • 1+ year of experience in call center support or health & human services
  • Ability to work in a hybrid schedule with on-site presence in Framingham, MA

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Posted 2025-08-26

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