Head of SAP Platform
- Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore).
- Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.).
- Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape.
- Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability.
- Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments.
- Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution.
- Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation.
- Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives.
- Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements.
- Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components.
- Develop a future state architecture that aligns with MassMutual’s business and technology strategy.
- Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption.
- Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere.
- Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation.
- Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations).
- Strong background in SAP security and authorizations (role design, provisioning, audit, compliance).
- Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA).
- Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager).
- Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments.
- Understanding of SAP infrastructure, upgrades, migrations, and performance tuning.
- Experience with audit, vulnerability management, and compliance processes.
- Demonstrated experience in platform assessment, architecture design, and technology roadmapping.
- Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable.
- Proven experience managing and developing technical teams, including remote/offshore resources.
- Strong project management, prioritization, and organizational skills.
- Excellent communication and stakeholder management abilities.
- Ability to drive process improvement and foster a culture of accountability and collaboration.
- Experience working in a regulated, audit-driven environment.
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams.
- Experience in the financial services or insurance industry.
- SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.).
- SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support.
- SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support.
- Teams are distributed across the US, Romania, and India, including both employees and contractors.
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